Our NW area client has multiple openings for CSRs to assist with a project with possiblities of converting to a fulltime role.
This role will assist the client in their task of chasing customers to resolve AR Issues on invoicing. The overall client project has taken $33M to $26M in recovery just for this location.
Our client is looking for candidates with analytical, self-motivated, and thrives in working indepedently. The Temporary Customer Service Representative to join our Aftermarket team! As a Customer Service Representative, you will utilize a hands-on, professional approach to ensure consistent and effective resolutions of customer requests, while working in a fast-paced environment, as part of our energetic and inclusive Customer Service team.
Team Environment : The AR clean up group is comprosed of 3 team members and 1 Reporting Manager. The entire CSR team is 47 team members with 7 Supervisors.
PRIMARY DUTIES & RESPONSIBILITIES :
- Communicating with customers to address their needs and / or professionally handling potential issues with products or services.
- Quoting assigned customers on requests received.
- Managing customer needs and expectations by proactively reviewing open orders.
- Responding efficiently and professionally to callers, explaining possible solutions, and elevating calls to Centers of Excellence as needed.
- Liaise with customers regarding quotations and invoicing queries.
- Work with the warehouse department to arrange for necessary parts to be shipped for respective service calls.
- Work with service coordinator to arrange for Service personnel to be available for the respective service call.
- Comply with all Company and HSE policies and procedures.
- Perform other duties as assigned.
EDUCATION & EXPERIENCE QUALIFICATIONS :
- High School Diploma or GED.
- Ability to pass a drug screen & background check.
- Experience in a customer service-oriented role preferred.
- Must be proficient in Microsoft office.
- Prior experience in ERP systems a plus
- Excellent organization skills with the ability to keep track of multiple priorities.
- Ability to adapt and be cross-trained to learn all job duties as required.
- Ability to work in a fast-paced environment.
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