Automotive Store General Manager

Overview

Join to apply for the Automotive Store General Manager role at Monro, Inc.

Company : Monro, Inc. is a leading automotive service and tire dealer with about five million vehicles serviced annually. Headquartered in Rochester, NY, Monro operates nearly 1,300 auto repair shops and tire dealers across 32 states and powers 16 tire / service brands. Destination Monro : Your Career is Here.

Responsibilities

• Develop sales and technical teammates to produce a consistent 5-star Guest experience.
• Ensure sales goals are achieved by developing and implementing sales plans, and maintaining thorough knowledge of services, products, and the automotive industry.
• Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty.
• Support teammates by training and developing staff on all shop operations and guest services.
• Provide direction and oversight to other technicians and assist where needed with services / repairs.
• Ensure the store is effectively staffed by managing recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates.
• Manage expenses including payroll, store maintenance and repairs, supplies, utilities, and other controllable costs.
• Responsible for inventory management including pulling tires and parts, unloading and stocking inventory.
• Audit courtesy inspections performed by teammates.
• Maintain store condition to Monro standards for cleanliness and guest readiness.
• Schedule guest appointments and assign teammates according to skill level for timely completion of vehicle services / repairs.
• Inform and recommend tire and service products and promotions to achieve sales goals.
• Attend to guest needs in sales, service, complaints, and adjustments; build guest relationships to maximize satisfaction, loyalty, and retention.
• Convey repair and service needs to guests.
• Understand and adhere to company policies and procedures and governmental standards (environment codes and ANSI / OSHA). Maintain safety standards as trained.
• Maintain technical knowledge and complete required Monro University training courses.
• Operate and maintain equipment safely, including lifts, welders, brake lathes, etc.
• Perform other duties as assigned and required.

Qualifications

Benefits

Work Environment & Physical Requirements

Growth Opportunity

Monro focuses on growth through coursework, leadership development, and on-the-job training. Teammates may access company-sponsored certifications and Monro University curriculum to advance their careers.

Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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