Automotive Service General Manager

Destination Monro - Your Career is Here!

Monro's family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach. Headquartered in our hometown of Rochester, New York, where our founder, Chuck August, opened his first store in 1957, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states from coast to coast. Monro powers 16 highly respected tire and auto service brands, supporting each company's regional strength and community connections. From big cities to small towns to rural crossroads, you will find us in neighborhoods of every shape, size, and color. Under the Monro banner, we are united team, and share the same mission to bring our guests the highest quality tire and auto service in the industry. Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America's leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We're looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships, if you value honesty and integrity - we have a destination for you at Monro.

About the Role

The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store to include General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Manager. Reporting to the District Manager, the Store Manager is responsible for providing the day-to-day leadership to the store and teammates, including selecting, coaching, and developing store teammates. This position supports Monro's vision to be America's leading auto and service tire service centers, trusted by our guests as the best place in their neighborhoods for quality automotive service and tires by promoting products and services to guests.

Responsibilities

The Store Manager is responsible for :

• Developing sales and technical teammates to produce a consistent 5-star guest experience.
• Ensuring sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products and the automotive industry.
• Introducing tire and service products to guests to maximize sales and guest satisfaction and loyalty.
• Supporting teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services.
• Providing direction and oversight to other technicians and assisting where needed with services / repairs.
• Ensuring the store is effectively staffed by managing the recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates.
• Ensuring expense control through the management of payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses.
• Responsible for inventory management to include pulling tires and parts, unloading and stocking inventory.
• Auditing courtesy inspections performed by teammates.
• Ensuring store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.
• Scheduling guest appointments and assigning teammates according to their skill level for efficient and timely completion of vehicle services / repairs.
• Achieving Monro's sales goals by properly informing and recommending tire and service products and sales promotions.
• Attending to all guest needs in areas of sales, service, complaints, and adjustments.
• Building guest relationships to maximize customer satisfaction, loyalty, and retention.
• Assisting teammates in conveying repair and service needs to guests.
• Understanding and adhering to company policies and procedures, governmental standards including environmental codes, and ASNI / OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.
• Maintaining technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules.
• Operating, utilizing, and maintaining all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc.
• Performing other duties as assigned and required.

Salary Range

$70 - $100k per year + Based on experience including bonus potential. This role is eligible for additional compensation, bonus and incentives.

Qualifications

The Store Manager must have :

Profile Summary

The Store Manager should have :

Work Environment & Physical Requirements

This job operates in an automotive shop environment. The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt and dust. Store Managers must be able to complete the following but not limited to :

Additional Information

Benefits include :

This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent's supervisor at any time based upon the Company's needs. Monro conducts criminal background checks for those positions with security and / or financial responsibilities. All background checks are conducted in accordance with applicable federal, state and local law, including but not limited to the Fair Credit Reporting Act. No applicant will be automatically disqualified because of a criminal record. Rather, the Company will consider the nature of the crime(s), when it occurred, the applicant's explanation, and the relationship to the position sought in making its determination. Monro Inc. is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and / or expression, genetic information, veteran status, or any other characteristic protected by federal, state, or local law