Medical Education Program Innovations and Communications Specialist

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Job ID

12355

Location

Case Main Campus

Full / Part Time

Full-Time

Regular / Temporary

Regular

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Job Description

POSITION OBJECTIVE

The Medical Education Program and Communications Specialist will independently oversee multiple educational initiatives and programs, support new innovations, manage internal and exter nal communications, and ensur e seamless operations of online and in -person events through the Center for Medical Education .

Responsibilities include financial management, program coordination, and all communications, including completing necessary applications and monitoring to obtain continuing medical education (CME) credits.

Strong c ollaborati on with multiple stakeholders, including faculty, staff, and external partners, is essential. This role supports educational innovation and enhancement programs, including professional identity formation, interprofessional education and the pathways programs.

The position will foster relationships with academia, industry, and the public sector and to contribute to the growth and national recognition of m edical ed ucation, including the efforts within the Center for Medical Education .

Additionally, this position will coordinate marketing and communication activities, managing medical education website updates, and supporting email newsletters within medical education, its initiatives , and projects.

ESSENTIAL FUNCTIONS

Oversee and manage the center by strategically planning, coordinating, and implementing effective, successful educational programs an d initiatives designed to support the strategic priorities and services of the office of medical education.

Working closely with the vice dean of medical education, implement faculty workshops and education grand rounds for continuing medical credits to promote the development of teaching and life-long learning skills, and be a liaison for medical educators to engage with the educational community for the Center for Advanced Medical Learning (CAML).

Manage the Academy of Scholar Educators (ASE) community by overseeing the faculty application process from initiation to completion, including vetting applications, facilitating the review process, and ensuring a seamless experience for faculty applicants.

Maintain and regularly update the ASE database. Evaluate program effectiveness through feedback mechanisms and offer recommendations to the vice dean. (30%)

Collaborate with leadership from respective departments and centers to develop and implement a comprehensive communications strategy to promote the office of medical education's initiatives, events, and achievements.

Provide strategic insights to spotlight immediate, mid-term, and long-term opportunities that amplify our stance on medical education research, interventions, and implementations.

Proactively engage with staff, faculty, students, and members across the university to identify opportunities that highlight our medical education achievements, including nominations for national awards.

Work with the University, school of medicine, and consortium institutions to broadcast accomplishments via diverse media channels : foster relationships and spotlight faculty, non-faculty, and student experts for internal and external communication initiatives.

Working with the school of medicine's communications manager, oversee content strategy for various platforms, ensuring that content is current, pertinent, engaging, and accurate including main pages, subpages, and other platforms (webpage, LinkedIn, Twitter, Facebook, etc.

With leadership endorsement, solicit content contributions from faculty, staff, and students regularly, ensuring the coherence and accuracy of all communications.

Additionally, responsible for maintaining and updating website content updates and maintenance for medical education while occasionally creating necessary content.

Uphold brand consistency by adhering to brand guidelines, ensuring that all content and digital materials align with the university. (35%)

Manage the administrative and operational oversight for the Pathway Programs including coordinating student recruitment, website management, facilitate logistical arrangements including room reservations and catering services, provide operational support the pathway faculty leads, and collecting outcomes data from the Pathways Programs.

Additionally, manage and provide oversight of the budgets for each of the eight Pathway Programs. (10%)

Provide comprehensive administrative support for the associate dean for program innovation and educational enhancements.

Independently manage specific projects related to interprofessional education, professional identity formation, medical student onboarding processes within affiliates, and professional development efforts to aid in the success of medical students.

Support meeting agendas and minutes as directed by vice dean and associate dean for program innovation and educational enhancements. (25%)

NONESSENTIAL FUNCTIONS

Perform other duties as assigned. (

CONTACTS

Department : Regularly engage faculty / staff to facilitate and promote opportunities for highlighting accomplishments. Frequent contact with the vice dean for medical education and school of medicine leadership.

University : Represent medical education and school of medicine partners with faculty and staff across the university and affiliated hospitals on committees and task forces and on regular communications with members at all institutions.

External : Represent medical education with external agency and professional association officials and with representatives of other similarly aligned departments and centers.

Students : Directs students' work on website and social media.

SUPERVISORY RESPONSIBILITY

This position has no direct supervision of staff employees.

QUALIFICATIONS

Experience : 3- 5 years of related experience required . Experience in writing, marketing, and use of technology in communications strategies required.

Experience in higher education preferred.

Education : Bachelor's degree in related field required (including but not limited to Communications, Journalism or English).

Master's degree preferred.

REQUIRED SKILLS

• Professional and effective writing, editing, and verbal communication skills. Ability to demonstrate excellent active listening skills and comprehension, and the ability to accurately synthesize and distill information.
• Strong interpersonal skills : ability to work and communicate with individuals from various disciplines, technical and educational backgrounds within the department, school , and university, and with individuals outside the university.

Ability to provide information in a helpful, courteous , and efficient manner.

Strong organizational skills : ability to multi-task, prioritize , and meet deadlines. E xp erience with project management is desired.

Must demonstrate attention to detail , accuracy , and time management.

• Ability to work with sensitive information and maintain confidentiality.
• Ability to work in a fast-paced, changing environment and have a strong customer service focus. Follow through on assigned projects and provide timely follow-up with appropriate individuals as needed.
• Ability to work effectively independently and within a team. Ability to collaborate with others, working as part of a team of professionals dedicated to the department's overall success and , ultimately , the students we serve .
• Ability to conform to shifting priorities, demands , and timelines, and flexibility to respond to project adjustments and alterations promptly and efficiently.
• Excellent problem-solving skills , demonstrating good judgment and decision-making.
• Ability and willingness to actively learn new skills, processes, procedures, concepts, policies, and computer programs as needed.
• Ability to perform various clerical functions, including filing, data entry, organizing materials, copying, faxing, scanning documents, routing documents, etc.
• Proficiency with Microsoft Office (specifically Excel and Word), database applications, and with internet navigation. Familiarity with PeopleSoft and / or ERP Systems is preferred.

Proficiency in using digital communication tools and platforms; experience with webpage development and social media platforms, including but not limited to LinkedIn, Twitter, and Facebook.

Preference will be given to those with instructional design / instructional technology skills.

• Understanding of medical education trends and landscape is a plus.
• Ability to meet consistent attendance.
• Ability to interact with colleagues, supervisors, and customers face to face.

WORKING CONDITIONS

Typical office environment. This position is eligible for staff hybrid arrangement up to 2 remote days per week.

Hybrid Eligibility

This position is eligible for hybrid work arrangement up to two remote days per week at the discretion of the department.

New employees may begin a hybrid schedule upon approval from the supervisor, successful completion of an orientation period and signing the remote work checklist certification form.

Diversity Statement

In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.

Reasonable Accommodations

Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Equity at 216-368-3066 to request a reasonable accommodation.

Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.