Vertex Tax System Production Support Service Engineer

Vertex Tax System Production Support Service Engineer

Dallas, TX (Remote)

Full-Time

Position Overview

We are seeking a skilled Service Engineer to provide comprehensive production support for Vertex tax management systems and their integration with ERP platforms. This role requires both taxation expertise and technical troubleshooting capabilities to ensure accurate tax calculations and seamless system operations across multiple jurisdictions.

Key Responsibilities :

Functional Support

• Apply expertise in Indirect Taxation including Sales & Use Tax, VAT, GST, and Withholding Tax across different jurisdictions.
• Maintain and troubleshoot Vertex Tax Calculation Rules, Tax Jurisdictions, and Product Taxability Assignments.
• Support ERP integrations with Vertex (e.g., Oracle Fusion and internal systems).
• Ensure accuracy of tax rates, exemptions, and tax determinations.
• Manage Tax Configuration, Tax Categories, and Exemption Certificates within Vertex.
• Support Tax Reporting and Compliance, including generating reports for tax filing and audit purposes.
• Handle Tax Accruals and Reconciliations to ensure General Ledger accuracy.
• Receive, analyze, and prioritize related support tickets.
• Provide timely solutions to users.
• Document resolution steps and knowledge base articles.
• Support system upgrades and patches.
• Monitor system performances and recommend improvements.

Technical Operations

Compliance & Reporting

Operational Support

Required Quali fi cations

This position requires a blend of tax domain expertise and technical troubleshooting capabilities to maintain critical tax management systems and ensure accurate tax calculations and reporting.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.