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Technology Support AssociateVirtualVocations • Madison, Wisconsin, United States
Technology Support Associate

Technology Support Associate

VirtualVocations • Madison, Wisconsin, United States
26 days ago
Job type
  • Full-time
Job description
Supporting a dynamic team in a hybrid environment, the full-time T3 Technology Support Associate I will provide exceptional service and technical support to internal and external customers, responding to inquiries through various channels while maintaining professional relationships. Key responsibilities Provide excellent customer service by responding to inquiries via telephone, chat, and email in a timely and professional manner Utilize product knowledge to troubleshoot the T3 Platform and recommend appropriate solutions to customer issues Collaborate with team members to achieve departmental and company goals while adhering to established service standards Required qualifications High school diploma required; Associate's Degree or higher preferred Minimum of 3 years experience in a customer service role, preferably in a contact center or multi-channel environment Strong organizational skills and the ability to multi-task effectively Working knowledge of G-Suite applications, including Gmail and Google Docs Ability to communicate effectively in English, both verbally and in writing
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Technology Support Associate • Madison, Wisconsin, United States

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