Senior IT and Desktop Support Technician

About the Job : HEROIC.com ( HEROIC.com ) is seeking a Senior IT and Desktop Support Technician to help manage IT operations for our clients in the Monterey Bay area. We are looking for someone who is ready to make a difference and help us build the future of security-focused IT services.

As a member of the IT Team, you will be responsible for the hands-on management and support of our clients’ IT systems. This includes installing, configuring, testing, deploying, maintaining, troubleshooting, and supporting hardware, software, and networking for users within a mixed Windows environment.

The ideal candidate should have strong technical proficiency, and excellent interpersonal skills. This position requires to work 100% onsite in Watsonville, CA.

What you will do :

• Maintain and administer hundreds of computer systems and related computing environments including computer hardware, servers, software and networking devices.
• Troubleshoot and resolve technical issues related to hardware, software, and networks.
• Work closely with the remote helpdesk team to resolve tickets
• Computer Installations and Imaging
• Maintain IT asset inventory and documentation of system configurations and processes.
• Software Management & Installations
• Network and networking device troubleshooting
• Participation in periodic security audits, accountable for ensuring security controls are adhered to, systems are secure, and unauthorized access is prevented.
• Assist in documentation and implement IT policies and procedures.

What we are looking for :

Preferred Qualifications :

What we offer :