Sr. Operations Analyst - Hybrid

Sr. Operations Analyst - Hybrid

Location : Princeton, NJ, US

Company : NRG

Job Summary : The Senior Operations Analyst works within the Billing Operations team with a primary focus on the compilation and research of data, issue resolution, continuous improvement, and collaboration with cross functional teams on highly visible projects. This position requires an experienced and highly motivated individual with a strong background in analytics, process improvement, and project management.

Essential Duties / Responsibilities :

• Ability to translate data into formats, such as Excel, Visio, Powerpoint and Power BI, as required for analysis and presentation
• Develop reports to monitor key performance indicators (KPIs) and provide insights to management
• Deliver information and analysis that support business strategy - identifying trends, risks, and opportunities for improvement
• Utilize SQL to pull simple data sets on demand
• Document existing and new process flows and update as required
• Represent the Billing Operations team as the main point of contact for production issue triage and resolution
• Use root-cause analysis to identify process gaps, as well as recommend and implement solutions
• Function as the main point of contact for Regulatory changes and escalations
• Contribute to the execution and implementation of new business, regulatory changes, and platform integrations through requirements gathering, gap analysis and UAT coordination
• Participate in multiple projects / initiatives simultaneously and ensure timely completion of deliverables
• Perform other duties as assigned

Working Conditions :

Minimum Requirements :

Preferred Qualifications :

Additional Knowledge, Skills and Abilities :

Physical Requirements :

The base salary range for this position is : $85,680-$141,360. The base salary range above represents the low and high end of the salary range for this position. Actual salaries will vary based on several factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees. Other rewards may include annual bonus, short- and long-term incentives, and program-specific awards. In addition the position may be eligible to participate in the benefits program which include, but are not limited to, medical, vision, dental, 401K, and flexible spending accounts.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M / F / Protected Veteran Status / Disability. Level, Title and / or Salary may be adjusted based on the applicant's experience or skills.