Senior Food & Beverage Operations Manager

Location : Kansas City Zoo & Aquarium - Kansas City, MO

Salary : 65,000

Different perspectives make us better. Were committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

About Levy

The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levys diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Job Summary

Summary : The Senior Operations Manager is responsible for leading team members in executing The Levy Difference in Operations, human resources and financials. From hiring, training and developing team members to ensuring that all costs are met and quality show standards are maintained at all times.

Essential Functions :

Hold team accountable to steps of service to deliver great guest service

Ensure team members consistently deliver heartfelt hospitality to every guest, every time

Ensure team members have tools necessary to complete their jobs

Ensure show quality standards are maintained at all times

Build and maintain strong relationships with clients, guests, subcontractors, Non-Profit partners, and team members

Regularly obtain & apply feedback from clients and guests to improve operations

Support and communicates Levy initiatives

Respond and assist in any departmental guest service issues

Ensure execution of all menus, promotions and programs as outlined by the Director of Operations in accordance with Levy standards

Act as liaison with team, including partners operational team, Levy team and other areas as needed to ensure efficient operational performance

Ensures proper execution of preventive maintenance schedule as set forth by Director of Operations and other executive leadership

Ensure daily walkthroughs are being conducted in both FOH and BOH for every event / daily operations

Ensure all security, safety and sanitation standards are achieved

Achieve daily sales and assigned cost goals

Achieves assigned budget goals

Provide operational planning to ensure adequate products and equipment are ordered for anticipated business levels

Employ good safety and sanitation practices

Practice proper product control and handling of all inventory and equipment

Follow and enforce responsible alcohol service policies

Ensure team members adhere to Levy guidelines as stated in the team member training manual and employee handbook

Forecast and adequately schedule team members to meet operational needs and desired targets

Use all performance management tools to provide guidance and feedback to team members

Promote a cooperative work climate, maximizing productivity and morale

Conduct regularly scheduled meetings to ensure lines of communication are open between management and team members

Interview, hire, train and develop team members according to Levy guidelines

Display a positive attitude towards team members

Mentor department managers to develop their skills and leadership abilities

Other duties and responsibilities, as needed

Be Nice.

Preferred Qualifications :

5+ years of experience in a food and beverage operational position

Bachelors degree in hospitality management is preferred

Possess / able to obtain ServSafe Food Handler Manager card and ServSafe Alcohol

High level of computer literacy

Passion for hospitality, food, and retail

Excellent interpersonal and stakeholder management skills

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

At Levy, team = family. And well always take care of family, learn more about Levy benefits offered.

• Medical
• Dental
• Vision
• Life Insurance / AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off Plan
• Paid Parental Leave
• Holiday Time Off (varies by site / state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Levy maintains a drug-free workplace.

Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.