Sr. Program Manager Payments- Hybrid Seattle, WA

Senior Program Manager - Payments

The Payments Team is responsible for advocating for the customer retail payments experience and applying operational improvements that deliver significant business value to Nordstrom's customers. The team's mission is to ensure all Nordstrom customers have engaging, fast and frictionless payment options to empower the customer shopping journey and instill trust in the shopping experience. The Senior Program Manager role will champion the customer experience through the definition and delivery of program strategy for payment team initiatives. This position works across departmental and functional lines on a variety of programs that range in scope, risk and complexity.

A day in the life...

• Drive the Payments Strategy with a focus on the Nordstrom cardholder omni-channel experience
• Identify and shape high-impact initiatives that drive card usage and improve payment experiences across channels
• Serve as the connection point between strategy, data, and execution
• Proactively manage business roadmap execution
• Foster cross functional collaboration and alignment with internal partners
• Provide payments industry guidance
• Cultivate and manage relationships with key vendors and strategic partners
• Identify measurable ways to optimize and reduce cost within payment processing

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About Us

We're a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we're building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether you're a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

CUSTOMER OBSESSED We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

OWNERS AT HEART We treat every interaction as an opportunity to make an impact and deliver excellence.

CURIOUS AND EVER CHANGING We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

HERE TO WIN We're committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

WE EXTEND OURSELVES We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!