Front Desk Admin

Job Description

Job Description

Our small office is looking to hire a Front Desk Admin !

The individual we are looking for will ensure the smooth operation of the office by promptly greeting clients via phone or in person, accurately recording and conveying information, and passing it on in a friendly, courteous, and professional manner.

The individual must have excellent time-management and multitasking capabilities. The objective is to positively impact the efficiency of the office.

Why Work For Us? (Benefits)

• 401(k)
• 401(k) matching
• Health insurance
• Life insurance
• Professional development assistance
• This is a quiet work environment
• We offer the benefits of a big company with the flexibility of a small company.

Job Requirements :

• Associate's degree (Required)
• Microsoft Office : 1 year (Preferred)
• Customer Service : 2 years (Preferred)
• Able to properly manage PC software applications and tools. (You must not be afraid of a computer!)

Shift and schedule :

• 8 hour day shift
• Monday to Friday
• Expected hours : 40 43 per week

Job Responsibilities :

• AR collections
• Answering to clients by phone, in person, or Email. Clients can have good and bad days and express themselves as such via the phone.

The front desk person will answer all calls professionally by positively answering client questions or directing to another co-worker.

• The front desk also answers phone calls from vendors and professionally screens undesired calls or inquiries.
• The front desk also schedules office appointments properly defining the objectives of any meeting between parties.
• Prepare email, letters, or memos to clients or staff using the appropriate software.
• Manage the office supplies used by all personnel and ensure that they are properly utilized and replenished.
• Maintain in proper working order the copier, printers, postage meter, etc., by interfacing with the corresponding vendor ensuring proper business use.
• Supervise the cleaning and support staff, check their availability and assign respective tasks.
• When cleaning staff is not available empty out all office trash baskets at the end of the day. If needed take out the trash bins on a weekly basis.
• Sanitize office surfaces as needed to minimize the spread of COVID-19. This is performed using gloves, wipes, and sprays.

This may be more than once a day.

In-depth Skill Requirements :

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

The ability to listen to and understand information and ideas presented and its application in the work environment.

Writing Communicating effectively in writing as appropriate for the needs of the audience via Email, Letter, Text, or Memo.

The ability to write information and ideas in manner others will understand.

• Speaking - Talking to others to convey information effectively. Communicating with people outside the organization, representing the organization to customers, the public, government, and others.
• Service Orientation - Actively looking for ways to help supervisors, peers, or subordinates.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Language for Position - Bilingual in English (Primary) and Spanish (Secondary).
• Proficient knowledge Microsoft Outlook, Microsoft Word, and Office applications in general.
• Professional presentation Business Casual

Supplemental pay types : Bonus opportunities

Work Location : In person