Ocean Import Agent

Expeditors Job Post

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Ensure smooth and timely freight process flow

Ensure accurate and timely data entry into our operational system

Track and trace ocean shipments through the transportation cycle

Ensure documents are timely sent and arrival notices communicated to overseas and customers

Ensure accurate and timely client and vendors billing.

Interact with our customers in arranging their international shipments, meeting customer service standards.

Contribute to maintain good relationships with suppliers (Ocean carriers, trucking companies and others involved).

Meet compliance at all times to regulations internal and external in accordance with government regulations.

Understand department process flow, and looking for best practices to improve operational efficiency and productivity

Ensure all customers standard operating procedures in place and updated in the SOPs

Meet KPI standards in accordance with the Company's procedures

Overseas communications, timely responses to mails and requests (internal and external)

Customer Service Experience

Operations / Industry knowledge preferred but not required

Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

Pro-active, strong organizational skills

Proven analytical skills

Good computer skills (Excel, Word)

Must be eligible to work in the US without sponsorship

Expected base salary : $21-$24 per hour

May be eligible for bonus following first year of continuous employment in position.

Expeditors offers excellent benefits :

Paid Vacation (first year prorated based off month of hire then eligible for 15 days)

Holidays (10)

Flexible Days (2)

Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)

401(k) Retirement Savings Plan with employer match

Employee Stock Purchase Plan (ESPP)

Medical, Prescription Drug, Dental & Vision Coverage

Health Savings Account (HSA)

Life and Disability Insurance

Paid Parental Leave (additional eligibility criteria)

Dependent Care Flexible Spending Account (DC FSA)

Commuter Benefit

Employee Assistance Program (EAP)

Training and Personnel Development Program

Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO Guidelines.