Medical Office Assistant II

General Summary Of Position

Provides a variety of moderately complex medical office support / clerical / secretarial functions for one or more medical, professional, or research staff.

Primary Duties And Responsibilities

• Receives and screens telephone callers and visitors to the office. Responds to a variety of inquiries, referring the inquiries of a technical nature to an appropriate staff member. Takes and forwards messages.
• Schedules patients' appointments and assists in the scheduling of the patients' appointments with other medical offices. Coordinates physician(s)' calendar, including patient appointments, surgeries, meetings, etc.
• Transcribes dictation including patient narrative and / or discharge summaries, general correspondence, and memoranda. Types letters, requisitions, reports, etc. from handwritten copy and / or notes.
• Answers requests for new prescriptions and refills; submits requests to physician for authorization. Calls in prescriptions to pharmacy.
• Completes preliminary registration for new patients and updates information on existing patients (inpatients and / or outpatients); obtains necessary recertification / verification / referrals, signatures, copies of insurance cards, etc. May coordinate pre-admission testing.
• Enters physician charges into billing system, ensuring appropriate insurance coverage and providing Patient Billing Services with appropriate referrals, authorizations, and operative reports. May review ICD-10 codes; works with medical personnel to reconcile errors and inconsistencies. Responds to billing related inquiries from patients and / or Patient Billing Services. Accepts co-payments; may deposit payments or forward them to appropriate personnel.
• Establishes and maintains a variety of files, records, logs, charts, etc. including departmental files. Retrieves files, records, charts, and / or the information therein as necessary.
• Receives, opens, and date stamps incoming mail. Reviews, sorts, and / or directs mail to the appropriate person in accordance with departmental policy.
• May prepare exam room(s) between patients, based on procedure, and may assist physician in exam / procedure.
• Maintains office supplies and may assist in maintaining medical supply inventory for the department.
• May compile information for procedure and on-call schedules. Posts and distributes schedules to appropriate personnel, revising schedules as necessary.

Minimum Qualifications

Education

Experience

Knowledge, Skills, and Abilities

This position has a hiring range of $21.569 - $32.808