IT Help Desk Associate (FJS)

Foundation for a Just Society (FJS) envisions a world where all people are equally valued and lead self-determined lives. It advances the rights of women, girls, and LGBTQI people and promotes gender and racial justice by ensuring those most affected by injustice have the resources they need to cultivate the leadership and solutions that transform our world.

FJS makes grants to local, national, regional, and global organizations and networks with an emphasis on Francophone West Africa, Mesoamerica, South and Southeast Asia, and the US Southeast. The foundation supports efforts that advance long-term, structural change and meet immediate needs that enable women, girls, and LGBTQI people most affected by injustice to be leaders, strategists, and agents of change.

POSITION SUMMARY

The IT Help Desk Associate is responsible for assisting the IT Administrator with the management, support, strategy, and execution of IT infrastructure for FJS and through service agreement for other entities including, but not limited to, Felicity House, Nick Simons Foundation, and MJS Foundation.

ESSENTIAL DUTIES + RESPONSIBILITIES

Key responsibilities include, but are not limited to :

Technical Support :

• Provide technical assistance and support for incoming inquiries and issues related to computer systems, software, and hardware.
• Diagnose and resolve system errors, network problems, and other computer systems issues.
• Respond to inquiries via chat, email, or phone. Ask questions to determine the nature of the problem and walk staff through problem-solving processes.
• Remotely access hardware or software for staff to make changes and fix problems.
• Follow up with staff to ensure full resolution of issues.
• Install, update, configure, or repair hardware, software, and operating systems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install and configure computer peripherals for users.
• Provide entry-level website support – Wordpress, image editing, and video editing.

Monitoring and Reporting :

Other Related Duties :

Perform any other duties or tasks as assigned.

QUALIFICATIONS

PREFERRED ASSETS

COMPENSATION AND CULTURE

Salary Range : $55,000 - $60,000 , depending on experience.

FJS offers a benefits package that includes :

FJS is committed to cultivating an organizational culture where everyone is able to bring their full, authentic selves to work. The foundation believes a diverse, inclusive, and equitable workplace is one where all employees – no matter their gender, race, ethnicity, national origin, age, sexual orientation, gender identity, gender expression, education or disability – are valued and respected.

HOW TO APPLY

Submit a concise cover letter explaining why this role would be a great fit for you, and your resume in

one PDF

in the "Resume" field of the application by June 12, 2020.

All applications must be received via the application submission process. No phone inquiries please.

J-18808-Ljbffr