Regional Director of Clinical Services

Regional Director Of Clinical Services

Purpose : According to prescribed policies and procedures of the organization including all applicable state, federal and accreditation regulations and under the general supervision of the Senior Director of Clinical Services assumes responsibility to effectively provide leadership, support and guidance to the Care Services Program and team members for all National Church Residences' Residential Healthcare facilities.

Essential Functions :

• Ensure care services delivery exceeds resident's and family's expectations in all communities
• Conduct routine and consistent community visits and work side by side and directly with clinicians and front-line team members to ensure care services meet the needs of the residents, the community and the home office
• Serve as and set the example for the care service industry expert for assigned service lines
• Exits with department heads and communicates the results of visits, and engage in partnerships with goal development for the care services program
• Assist with Clinical Managers onboarding, and provides coaching for care services team members
• Participates in interviews for Clinical Managers as needed
• Meet with residents and family members and attend care service and satisfaction related meetings as needed
• Always uphold care service standards and conduct routine spot audits to ensure compliance
• Hold regular conference calls, and meetings with all department heads to ensure group collaboration, training and best practices
• Ensure company purchasing standards are maintained and appropriate vendors are used
• Ensure all care service standards as well as federal, state, and local department regulations and requirements are constantly upheld
• Ensure customer service and training is a priority of all care team members
• Assist with special events, plans of corrections and marketing initiatives as applicable
• Ensure all appropriate care program systems and processes are in place at all times
• Responsible for successful medication management programs in all communities and responsible for partner collaborations with pharmacy and lab services
• Collaborate with regional and home office team members to build innovative care service programs that align strategies and goals for successful community implementation
• Ensure standardization and redundancy of the care services program so that the program can be replicated for growth
• Lead the care services program set-up and implementation in new developments, redevelopments or new lines of services
• Provide guidance and strategy to care services team members around all care related budgetary expectations, KPIs, care metrics and outcomes
• Identify, develop and lead new and innovative care service programs to contribute towards operational success for applicable residential care facilities
• Lead the analysis of key business initiatives related to delivery of our care services programs
• Partner with internal and external program, curriculum, and gerontology experts and influencers to adapt and incorporate thought leadership into a wellbeing platform that benefits our residents
• Policy and procedure development and revision as needed
• Promote the company's mission and corporate strategies as assigned
• Assess auditing and monitoring trends and coordinate mitigation activities when opportunities for improvement (audit variances) are identified
• Serves as expert for all new changes with assessments that are related to reimbursement
• Conduct focused compliance audits on topic of concern
• Develop, plan, conduct and schedule training and education programs for