Clinic Receptionist

Clinic Receptionist

CHI Health Clinic, Council Bluffs, Iowa

The posted compensation range of $15.00 - $20.33 / hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

This position will support our healthcare teams by ensuring they have everything they need in order to care for our patients. They also play a huge role in a patient's experience and prep when they visit any of our clinics. We couldn't do it without you! If you have a passion for supporting others and enhancing patient experience, we want to talk to you.

Essential Functions :

• Perform patient check-in at the time of visit and complete all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
• Copy / scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
• Prepare charts for patient appointments making sure all necessary information is complete.
• Conduct all functions associated with patient check-out including collecting patient responsibility payments and scheduling follow-up appointments.
• Perform duties involving record filing, retrieval, and assisting with the filing of registration documentation in electronic medical records.
• Confirm next day appointments and alert patients as to what documentation is needed, including details associated with time-of-service payment.
• Follow up with patients regarding the No Show Guidelines and send out appropriate communications.
• Manage the flow of interdepartmental, outgoing, and incoming mail.
• Support office supply ordering and inventory procedures as needed.
• Notify appropriate clinical staff of each patient's arrival and assure that patients are informed of any appointment delays.
• Perform cash drawer reconciliation.

Qualifications :

CHI Health strives to care for you the way you care for your patients. We understand you have personal responsibilities outside of your profession and also care about your well-being. With you in mind, we offer the following benefits to support your work / life balance :

From primary to specialty care, as well as walk-in and virtual services, CHI Health Clinic delivers more options and better access so you can spend time on what matters : being healthy. We offer more than 20 specialties and 100 convenient locations; with some clinics offering extended hours.

Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.