Technical Support Specialist

Location : 100% Remote (US Only) Compensation : $55,000-$63,000 + Full Benefits Package Reports to : IT Support Manager

Join our dynamic IT team as a Technical Support Specialist, where you will play a crucial role in providing exceptional technical assistance to our internal employees and external clients. Your expertise will ensure that systems and software are functioning optimally, enhancing the overall user experience. We are looking for a candidate with solid technical skills, outstanding problem-solving abilities, and excellent communication skills.

Key Responsibilities :

• Efficiently triage, prioritize, and resolve incoming IT support requests, focusing on achieving high levels of customer satisfaction.
• Offer primary IT support and manage standard endpoints (macOS & Windows) along with our SaaS environment (Azure, Teams, Genesys Cloud, etc.).
• Deliver 1st and 2nd level technical support for users through phone, email, and chat (Microsoft Teams).
• Diagnose and resolve issues related to Windows and Mac operating systems, Microsoft O365, Salesforce CRM, and other applications.
• Assist in account provisioning, hardware procurement lifecycle, and third-party software access requests.
• Install, configure, and troubleshoot hardware, software, printers, and peripherals.
• Conduct routine maintenance on computer systems including backups and software updates.
• Manage user accounts and permissions to ensure secure and efficient access to network resources and applications. Familiarity with Salesforce CRM is highly desired.

Qualifications :

Education and Experience :

Compensation and Benefits :

This position is NOT APPLICABLE to residents of : Alabama, California, Colorado, Kentucky, Montana, New York, North Dakota, Ohio, Oregon, Washington, Wyoming.

Served With Honor is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, disability or any other basis prohibited by law.