Head of User Experience

We don't simply hire employees. We invest in them. When you work at Chatham, we empower you - offering professional development opportunities to help you grow in your career, no matter if you've been here for five months or 15 years. Chatham has worked hard to create a distinct work environment that values people, teamwork, integrity, and client service. You will have immediate opportunities to partner with talented subject matter experts, work on complex projects, and contribute to the value Chatham delivers every day.

We're looking for a Head of User Experience who can transform UX into a strategic powerhouse at Chatham. The right individual will be successfully at winning executive buy-in, removing barriers, and leading a multidisciplinary team to deliver experiences that drive measurable business results and outcomes for our users. This is a rare opportunity to redefine how UX shapes product strategy, influence decisions at the highest level, and build a culture where design excellence thrives.

In this role you will :

• Introduce and integrate responsible, practical uses of AI in user experience design and research workflows.
• Develop and communicate a clear UX vision aligned with Chatham's strategic goals and measurable business outcomes.
• Build executive trust, secure investment, and position UX as a recognized strategic driver, not just a delivery function.
• Increase the visibility of the User Experience Team and the value it brings to the organization and build strong relationships with commercial and client-facing teams.
• Remove organizational blockers by securing early client access, ensuring UX engagement at the right stage, and enabling the team to focus on high-value output.
• Partner with UX Operations to define scalable workflows, team rituals, and resourcing models that balance delivery speed and quality.
• Lead, mentor, and grow a multidisciplinary UX team with clear roles, expectations, and progression paths.
• Partner with Product and Engineering to improve delivery focus, optimize PDLC touchpoints, and guide the strategic growth and adoption of the Design System.
• Define and track UX metrics to guide decisions and demonstrate ROI, including accessibility and inclusive design measures.
• Be an active member of the User Experience Team, participating in interface reviews, feedback sessions and demos.
• Turn complexity into simplicity.

Your impact :

You will elevate UX's role across the company by gaining earlier involvement in strategic initiatives, securing consistent executive support, and building clear, measurable links between UX and business outcomes. Success will be reflected in stronger cross-functional alignment, improved UX maturity across disciplines, a visible increase in team retention and growth, and tangible evidence of UX's contribution to product success, client satisfaction, and revenue growth.

Contributors to your success :

About Chatham Financial :

Chatham Financial delivers financial risk management advisory and technology solutions to organizations across industries and around the world by helping companies maximize value in the capital markets. At Chatham, we help businesses improve their bottom lines. But that's not the only place we're committed to making an impact. We look beyond our clients, too - enhancing the markets where we work, supporting the clients we partner with, helping our employees thrive, and giving back to the world at large. And when you join Chatham, you're an integral part of this equation, enabling us to live this purpose-driven philosophy every day.

Chatham Financial is an equal opportunity employer.

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