GENERAL DUTIES :
- Support all project phases from inception through completion.
- Work with the customer to capture and translate high level functional, technical, and performance requirements into detailed acceptance criteria for epics / user stories in a Scaled Agile Framework environment (SAFe).
- Decomposition of high-level information into details; abstracting low-level information; distinguishing requests vs needs;
distinguishing requirements vs solutions
- Assist Deployment Leads, engineers, and other internal stakeholders with client facing activities to identify and define project requirements, scope and objectives
- Works with the development team to ensure that they understand the requirements
- Provide business area and technical expertise to management and stakeholders to facilitate planning, set direction, define business initiatives, and develop solutions to business information systems needs and requirements.
- Be able to manage multiple assignments, changing priorities, and work independently with little oversight.
- Participate in the agile ceremonies and interface with the agile team(s) and other program staff as required.
- Communicate effectively in written and verbal communication coupled with strong listening skills
REQUIRED QUALIFICATIONS :
- Bachelor’s Degree in a related field and 5-7 years’ of experience or Master’s Degree in a related field and 3-5 years’ of experience or high school diploma / equivalent and minimum of 9 years relevant experience
- Strong understanding of Salesforce platform business and technical processes to formulate and develop new and modified business information processing systems
- 5+ years’ experience and knowledge supporting large scale Salesforce implementations
- Experience in an agile environment
- Demonstrate knowledge, skills and capabilities to elicit and document Salesforce platform functional, technical and performance requirements based on customer needs
- Excellent planning, organizational, and time management skills
- Excellent written and oral communication skills, including the ability to effectively communicate complex technical ideas to audiences with varied technical backgrounds
- Experience crafting and coordinating official correspondence
- Excellent administrative / organizational abilities
DESIRED QUALIFICATIONS :
- Experience researching new Salesforce technologies for inclusion / use on customer programs
- Prior work experience in with the Salesforce platform and a fast-paced, variable environment
- Experience using business process modeling tools such as Rational Systems Architect, Enterprise Architect, Viso, etc.
- Experience implementing DevSecOps for large program using Agile, preferably SAFe, development methodology
- Scaled Agile Framework experience; working as a part of a Scrum Team
- Experience using engineering environments and tools that support agile development, and especially SAFe, such as JIRA, Rally, VersionOne, Confluence, IBM CLM / ELM
CLEARANCE :
- Secret minimum
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