Senior Consultant, Customer Insights

A company is looking for a Senior Consultant, Voice of Customer Management.

Key Responsibilities :

Develops solutions to ensure a continuous positive customer experience and provides insights for innovative customer interactions

Collaborates with Finance and Strategy to track and report customer metrics and optimize Voice of the Customer initiatives

Analyzes qualitative and quantitative data to identify themes and insights, creating compelling reports that drive action

Required Qualifications, Training, and Education :

Bachelor's degree required

Eight or more years of experience in delivering impactful customer insights

Expertise in human-centered design and innovation frameworks

Familiarity with quantitative and qualitative research tools

Experience in the financial services industry preferred