Customer Strategy & Operations Associate
LightyearNYC, NY, US30+ days ago
Job type
- Full-time
- Quick Apply
Job descriptionAs a Customer Strategy & Ops (CSO) Associate, you will sit at the intersection of our customers, product, and go-to-market teams. You’ll guide customers through the full lifecycle with a focus on training, enablement, renewals, and identifying / driving expansion opportunities. You’ll spend time ensuring that our customers achieve successful outcomes and work cross-functionally with our Sales, Operations, and Product teams. As the first CSO hire, you will help refine and execute the foundational playbooks, tooling, and processes that scale Lightyear’s customer experience. This role is designed to grow into the right hand of the Head of Customer Success, with significant growth in responsibility and compensation over time. This position will be full-time and fully remote with competitive total cash compensation ranging from $115-135k based on experience and additional equity compensation. Key Responsibilities Build strong, lasting relationships with IT managers, procurement teams, and other customer stakeholders Deliver relevant training and enablement materials to customers to ensure they have confidence and success with the Lightyear platform Measure and communicate impact through the use of product analytics and financial metrics, including ROI analyses and customer case studies Prepare and deliver quarterly business reviews that connect customer goals with Lightyear’s product impact Directly impact GDR and NDR by owning customer renewals, proactively identifying account risks, and leading opportunities for expansion in partnership with Sales Advocate for customers internally, influencing product and operations decisions Ideal Qualifications 2+ years experience post undergrad at a top-tier consulting, investment banking, startup, or comparable operationally intensive experience Proven ability to operate with high velocity, balancing hands-on execution with strategic thinking in a fast-paced environment Strong communication, presentation, and relationship-building skills High degree of comfort with Excel including the ability to spot trends, interpret reports, and refine / build dashboards Bonus if located in Austin (Hiring Manager is based in Austin) Powered by JazzHR
The Company :
- Lightyear builds software that is revolutionizing the telecom management experience for hundreds of enterprises.
- Lightyear’s platform helps enterprise IT teams automate telecom procurement, network inventory management, telecom bill payment, and much more, and is utilized by companies including Honeywell, Alo Yoga, Palo Alto Networks, and Louis Vuitton.
Lightyear has raised nearly $50M from the first investors in Roblox, Discord, Coupang, Robinhood, and Flexport. The Position :
Create a job alert for this search
Strategy Associate • NYC, NY, US
Related jobs
Strategy And Operations Associate.Early experience completing work as directed, and collaborating with teammates; developing knowledge of relevant concepts and processes.
This role may also be locat...Show moreLast updated: 7 hours ago
Strategic Customer Engagement Role.It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.Fast forward to today Ser...Show moreLast updated: 7 hours ago
Strategic Customer Engagement Leader.It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.Fast forward to today - ...Show moreLast updated: 1 day ago
At EisnerAmper, we look for individuals who welcome new ideas, encourage innovation, and are eager to make an impact.Whether you're starting out in your career or taking your next step as a seasone...Show moreLast updated: 30+ days ago
OPERATIONS & CLIENT SERVICE ASSOCIATE Parsippany, NY Fusco Personnel is currently recruiting for an Operations & Client Service Associate who will play a vital role in supporting our client’s finan...Show moreLast updated: 30+ days ago
Baselane is a rapidly growing banking and financial management platform for individual landlords and real estate investors.
We are backed by leading FinTech investors, including Matrix Partners, Act...Show moreLast updated: 30+ days ago
Strategy & Operations Contractor.Location : RO, USA, NY, New York, 200 Fifth Ave.About the Role : We're looking for a passionate, data-driven, hands-on builder who can help develop a new business and...Show moreLast updated: 30+ days ago This role may also be located in our Playa Vista, CA campus.Applicants in the County of Los Angeles : Qualified applications with arrest or conviction records will be considered for employment in ac...Show moreLast updated: 30+ days ago 
Consumer Reports is an independent, nonprofit organization dedicated to a fair and just marketplace for consumers.Our team is made up of truth tellers, change agents, and consumer advocates who inv...Show moreLast updated: 30+ days ago
Ethic is looking for exceptional Client Success candidates to support the growth of our client base.The Client Success function serves as the main point of contact for clients in their day to day s...Show moreLast updated: 1 day ago
Rippling gives businesses one place to run HR, IT, and Finance.It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and co...Show moreLast updated: 30+ days ago
We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...Show moreLast updated: 11 days ago
Associate Director, Strategic Products and Portfolio Planning.Join the team protecting half a billion lives every year with next-gen science, mRNA innovation, and AI-driven breakthroughs.In Vaccine...Show moreLast updated: 10 hours ago Senior Associate, Revenue Strategy & Operations.DoorDash for Business provides meals solutions to companies, but we aren't stopping there.
Our mission is to become a premier benefits partner for exe...Show moreLast updated: 7 hours ago We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...Show moreLast updated: 11 days ago Senior Director, Transplant Access Strategy and Provider Accounts.Cambridge MA or Morristown, NJ.The Sr Director, Transplant Market Access Strategy & Provider Accounts will lead a small team and be...Show moreLast updated: 10 hours ago 
Senior Manager, Customer Engagement Strategy and Operations.It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.F...Show moreLast updated: 3 days ago
We believe we can make life a little better every day – one smile, hoagie, or experience at a time.And there’s one secret ingredient that truly sets Wawa apart : Our Associates.At Wawa, ...Show moreLast updated: 30+ days ago
- Promoted
- New!
Strategy and Operations Associate
GoogleNew York, NY, USFull-time
- Promoted
- New!
Senior Manager, Customer Engagement Strategy and Operations
NYC StaffingNew York, NY, USFull-time
- Promoted
Senior Manager, Customer Engagement Strategy and Operations
USA JobsNew York, NY, USFull-time
- Promoted
Senior Associate- Transaction Advisory Services (TAS)
EisnerAmperIselin, NJ, United StatesFull-time
- Promoted
Operations & Client Service Associate
Fusco Personnel Inc.Parsippany, NJ, USFull-time
- Promoted
Business Operations & Strategy Lead
BaselaneNew York, NY, USFull-time
- Promoted
Strategy & Operations Contractor
Abacus Service CorporationNew York, NY, USFull-time
- Promoted
Strategy and Operations Lead
GoogleNew York, NY, USFull-time
- Promoted
Director, Strategic Initiatives
Consumer ReportsYonkers, NY, USFull-time
- Promoted
Client Success Associate
EthicNew York, NY, USFull-time
Global Customer Revenue Operations & Strategy Manager, Implementation
RipplingNew York, New York, United States, 10007Full-time
- Promoted
Remote Corporate Development Associate - AI Trainer ($50-$60 / hour)
Data AnnotationValley Stream, New YorkRemote
Full-time +1
- Promoted
- New!
Associate Director, Strategic Products and Portfolio Planning
SanofiMORRISTOWN, NJ, USFull-time
- Promoted
- New!
Senior Associate, Strategy & Operations, Revenue Insights
NYC StaffingNew York, NY, USFull-time
- Promoted
Remote M&A Associate - AI Trainer ($50-$60 / hour)
Data AnnotationSayreville, New JerseyRemote
Full-time +1
- Promoted
- New!
Senior Director, Transplant Access Strategy and Provider Accounts
SanofiMORRISTOWN, NJ, USFull-time
- Promoted
Senior Manager, Customer Engagement Strategy and Operations
ServiceNowNew York, NY, USFull-time
- Promoted
Customer Service Associate
Wawa, Inc.Freehold, NJ, USFull-time