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Program Manager
Program ManagerStax Payments • Orlando, FL, US
Program Manager

Program Manager

Stax Payments • Orlando, FL, US
2 days ago
Job type
  • Full-time
Job description

Program Manager

The Program Manager is responsible for leading / supporting cross functional process improvement, ELT priority projects and initiatives to on-time completion with achievement of stated objectives and within financial budget and scope. The Program Manager will be responsible for program management activities in compliance with Project Management Methodologies and best practices which include implementing project action plans and deliverables, stakeholder analysis, risk management, resource alignment, managing project work plans and teams, developing project communications, tracking project progress, and communicating project status to key project members / stakeholders and performing project post mortems.

The type of projects that the PM will be driving / supporting include, but are not limited to, software acquisition / construction, business transformation, enterprise level cross functional process improvement projects, senior leadership sponsored priorities and new Stax organizational improvement projects. The position occasionally requires managing the UAT (User Acceptance Testing) portion of tech based projects. The position will sometimes have responsibilities to work with external vendors and partner with IT in support of project initiatives. This position has an expectation of managing multiple projects simultaneously.

Essential Job Functions

Project Initiation (10%)

  • Perform all project initiation tasks including (Charter, Scope Document, Workplans, etc.).
  • Works with stakeholders to properly build base project plans for sprint prioritization
  • Responsible for securing project funding. (If Applicable)
  • Identifies key stakeholders, project team members and meeting schedules.

Project Planning (10%)

  • Create overall Project Plans (Schedule, Timelines, Milestones, Communication Plan, etc.).
  • Creates and executes project work plans and conducts all project changes procedures and approval tasks as appropriate to meet changing needs and requirements.
  • Identifies resources and assigns individual responsibilities for project support.

    • Project Execution & Implementation (40%)

  • Works closely with the Product and IT to ensure technical, business and nonfunctional requirements are properly gathered, understood and presented to stakeholders for approval.
  • Tracks projects against timelines, budget, scope, risk and end product expectations.
  • Partners with other business units such as IT, activations, customer service, financial ops and payment operations to ensure seamless and on time delivery of projects that span across the enterprise.
  • Conducts project team meetings and holds the team accountable for objectives, communicates objectives and ensures completion of deliverables, tasks etc.
  • Project Communication, regular report outs based on documented comms plans

    • Project Monitoring and Controlling (20%)

  • Collaborates with transformation team members, sponsors and / or leadership to remove barriers and plan for implementation of new SOPs, processes or system enhancements.
  • Reviews deliverables prepared by team members prior to implementing.
  • Effectively applies project methodology and enforces project standards.
  • Prepares for engagement reviews and quality assurance procedures.
  • Minimizes exposure and risk on projects and raises issues for resolution when appropriate.
  • Ensures all project team members are on schedule and ensures appropriate and timely information to all relevant parties regarding project status.
  • Develops and maintains effective working relationships with key internal business partners including all levels of company management as well as personnel from multiple cross-functional departments.
  • Performs audits, identifies trends, determines impacts and implements change.
  • Evaluates project risks, issues, dependencies and required business decisions which are critical to achieving project goals and timely implementation.

    • Project Closing (5%)

  • Performs all project close out activities (lessons learned, budget closures, business transitions etc.). Ensures project documents are complete, current and stored appropriately.

    • Performs other duties as needed (5%)

  • Demonstrates and applies broad knowledge of business acumen, practices & procedures.
  • Participates in continuous improvement and / or Business Transformation initiatives to streamline or improve project processes and delivery for the business.

    • Complexity (Low to Moderate)

  • Level of decision making authority : Low to Moderate
  • Ability to make decisions based on knowledge of the operational area, business needs, policies and procedures and project requirements.
  • Adjusts and prioritizes workload as needed to meet demands and deadlines.
  • Creates and maintains project plans.
  • Resolves project barriers.

    • Level of autonomy : Moderate

  • Directs projects and project teams with moderate supervision.
  • The impact of his / her decision on the organization : Low to Moderate
  • Delayed system implementation
  • Delays to key initiatives tied to strategic intents
  • Poor owner experience on a large scale
  • Delays to company wide initiatives
  • Supervisory responsibility : Low
  • Responsible for leading projects and project teams to successful project completion.

    • Organizational Relationships (Partnership)

  • Interacts with peers, staff, Supervisors, Managers, Directors, and Senior Management personnel inside and outside his / her business unit and all merchant facing functions within the organization. Interacts with external business partners / vendors as needed.

    • Requirements

  • Bachelor's degree preferred or equivalent experience
  • Training requirements (licenses, programs or certificates) :

    • PMP certification required

  • Prosci ADKAR Model Certification Preferred
  • Strong organizational and interpersonal skills
  • Strong problem solving and analytical skills
  • Effective presentation and facilitation skills
  • Demonstrated understanding and application of management approaches for work direction, motivation, performance management, consultation, including influencing without authority
  • Excellent verbal and written communication skills
  • Attention to detail, ability to recognize, prioritize and focus on critical tasks
  • Strong working knowledge of business systems and departmental processes
  • Highly motivated and ability to work independently
  • 5 + years project management, or related experience in financial services, implementations, fintech or payments industry. Payments preferred.

    • Unless there is a legal requirement, experience will be accepted for the education requirement.

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