Service Desk & Media Engineer About Us At GPL Technologies, our mission is to provide powerful, reliable, and innovative technology services and leadership to creative companies by combining specialized industry expertise with excellence in engineering.
We are a rapidly growing technology services firm that cater to some of Hollywood’s most notable movie studios, gaming companies, visual effects houses, and advertising firms.
Our vision is to expand GPL’s presence globally, building an elite team of technology specialists focused on empowering creatives to achieve their vision without worrying about managing technology.
Job Summary As a Service Desk & Media Engineer, you'll be a key point of contact for internal clients, managing Level 1 incidents and service requests.
You'll handle these requests via our ITSM system, resolving issues you can and escalating to Level 3 when necessary.
You'll also be instrumental in supporting our media infrastructure, which includes troubleshooting and resolving media workflow issues, and providing support to sweatboxes and theaters.
Furthermore, you'll manage routine maintenance and upgrades on all media-related hardware and software.
Experience supporting AV setups, playback, equipment, and projectors is essential.
Beyond these core tasks, you'll contribute to various projects and initiatives as opportunities arise.
Service Desk & Media Engineer • Los Angeles, CA, US
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