Wireless Customer Solutions Trainee - Entry Level

As a Wireless Customer Solutions Trainee, you will be a key asset to our team. The Wireless Customer Solutions Trainee will be excited to help customers with wireless services, build relations and support them with their AT&T enrollment. With sharp instincts and deep product knowledge, the Wireless Customer Solutions Trainee will deliver top-tier service, uncover sales opportunities, and build lasting customer loyalty. Every resolved issue strengthens your reputation, every sale propels your growth, and every shift is a chance to prove you're ready for more.

Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.

Wireless Customer Solutions Trainee Responsibilities :

• Undergo training on wireless products, service plans, billing, and customer service to better provide customers with services
• Learn to effectively handle customer inquiries by providing accurate information to individual consumers and potentially business accounts
• Assist customers with basic wireless service, device, and billing issues, escalating complex problems as needed.
• Explain wireless service features, benefits, and promotions to increase sales
• Adhere to established customer service guidelines and company policies for all customer interactions
• Continuously seek guidance from senior team members to improve wireless knowledge and skills
• Support the sales team by providing customers with relevant information and identifying opportunities for service upgrades or additional offerings.