Consultant - LBA QA

Legal Invoice Review Quality Assurance Analyst

The Legal Invoice Review Quality Assurance Analyst for Wolters Kluwer will be responsible for performing the quality assurance testing for the Legal Bill Analysis Center of Excellence (LBACOE). The Legal Bill Analysis ("LBA") process involves the prompt, accurate and efficient auditing of electronically submitted legal fee and expense invoices submitted by law firms and vendors of our clients. As part of our quality assurance process, the QA Analyst will conduct an expert peer review of LBACOE invoice analysts' work while independently utilizing his or her specialized legal expertise, knowledge base and education. After making a comprehensive, expert assessment of the legal context and terminology in the invoice, the QA Analyst will make additional adjustments to previously-adjusted invoice line item entries, if needed, and document the comprehensive justification for such adjustments. The QA Analyst will also make corrections to adjusted and non-adjusted invoice lines. Moreover, the QA Analyst, as part of our Appeals Team, will engage in written communications with the law firm vendors of our customers regarding the adjustments made to invoice line item entries by the LBACOE. The ultimate goal of QA Analyst communications with the law firms is to fully leverage the QA Analyst's robust legal knowledge base and partake in legal expert-to-expert discourse so as to arrive at a reasonable, mutually-agreeable resolution on disputed invoice adjustments, subject to our customers' ultimate directive(s). The QA Analyst will also be responsible for supporting the appeals mediation efforts of the LBACOE by extracting core legal concepts at the heart of the invoice, analyzing the full legal context of the invoice in line with our clients' billing guidelines and memorializing the appeals expert-to-expert discourse, all of which is to be included in a written summary for review by our client(s) and / or for use at a resolution conference to be attended by the law firm, LBACOE and our client(s). The QA Analyst will also provide guidance to business unit partners regarding issues or opportunities within the LBA process.

Essential Responsibilities :

• Conduct review of LBACOE Legal Invoice Analysts' line item adjustments and non-adjusted invoice lines, applying specialized legal subject matter expert knowledge to context of legal invoice line items for quality assurance.
• Verify the compliance to legal billing guidelines by law firms and vendor submitting invoices.
• Verify the accuracy of the UTBMS task codes (Fee, Activity and Expense codes) applied to invoice line items.
• Independently make further adjustments to invoice line items as necessary based on his or her assessment of the legal context of the invoice while utilizing specialized his or her legal subject matter expert knowledge to extract core critical legal terminology and concepts. Document reasons for any additional adjustments made to invoice line items, identifying the billing guideline violated and the rationale for the amount adjusted.
• Use legal knowledge and careful discretion to make corrections to adjusted and non-adjusted invoice lines as needed.
• Forward the audited and peer-reviewed legal invoice through the review chain as required.
• Promptly and professionally resolve law firm appeals, as follows :
• Receive and organize law firm requests for reconsideration from Operations Support Specialists or management and / or work the intake queue for requests for reconsideration.
• Address law firm requests for reconsideration of adjusted amounts while utilizing careful judgment, legal knowledge and utmost professionalism while upholding integrity of the legal billing process.
• Work with law firms in a professional manner via legal expert-to-expert written communications to carefully resolve disputed adjusted invoice line items using sound independent discretion and vast legal knowledge base.
• Efficiently and accurately review appealed legal invoice entries.
• Excellent ability to review, analyze and evaluate legal fee and cost / expense in appealed invoice entries and to exercise discretion and sound independent judgment when making audit and adjustment decisions in a law firm appeals context.
• Gather key information regarding the adjustment history and the LBACOE communication history on a disputed line item.

Additional Responsibilities and Skills :

Compensation : Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA : $91,600 - $126,800.

EQUAL EMPLOYMENT OPPORTUNITY : Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer / business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.