Project Advisor, Residential Energy

What to Expect

Through engaging and informational interactions with our customers, the Project Advisor performs a pivotal role in ushering projects from order to installation and system activation. The primary function of this role is to be responsive to customer questions and concerns by leveraging superior people skills across multiple forms of communication to facilitate project progression. In providing resolution to customer concerns, Project Advisors work cross-functionally with other internal teams and will partner with Design Consultants to ensure a timely installation and incredible customer experience. The Project Advisor must be a subject matter expert in the entire suite of Tesla Energy products and fully understand the complete job life cycle as they proactively provide updates and set correct customer expectations. The ideal candidate brings high energy, a desire to learn and master new technologies and an optimistic approach to every customer interaction.

What You'll Do

• Clearly outline and set expectations with customers assigned post order to ensure a great customer experience. This can be through a welcome phone call and responding to high volume of customer communications leveraging multiple platforms including Phone, SMS, Email and Live Chat
• Manage personal calendar and CRM software to ensure all follow-up commitments are met
• Address any potential problems on customer accounts by utilizing critical-thinking skills to drive timely resolutions while interacting with internal energy departments to ensure accurate and timely action
• Utilize effective time management to assess daily workload and subsequently prioritize tasks, maximizing impact on required worklist
• Manage customer pipelines of 100+ daily, being able to pivot in forms of communication and using various software, dashboards and reports to progress projects forward
• Partner with Design Consultants to ensure customers understand who they will be interacting with
• Utilize various forms of communications for proactive outreach to customers, updating them on project status, and requesting that they action customer items to progress their project

What You'll Bring

Compensation and Benefits

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire :

2 medical plan options with $0 payroll deduction

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