Sr. Service Engineer, Mechanical Systems

About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

The Rivian Technical Service Operations Team ensures every Rivian driver receives premium service for vehicle maintenance or repair. We provide seamless and convenient solutions through our network of Rivian-owned service centers, mobile service vehicles, and service parts network. We are looking for customer-centric professionals to continuously develop and improve the quality and range of our service and products. The Technical Service Operations Team encompasses service engineering, collision repair, service parts, programs & operations, technical support, field teams, and remanufacturing.

Responsibilities

• Responsible for all aspects of Serviceability Requirements for Mechanical Systems.
• Establish best practices and standards of work for Serviceability of Design and drive those requirements into the vehicle development process.
• Determine, track, and deliver key Serviceability metrics through multiple product launches and continuous improvement through the vehicle lifecycle.
• Develop Mechanical Sub-System Service Plans (Service Strategy).
• Release production part assemblies into serviceable sub-systems for an efficient and effective service part strategy.
• Collaborate with Purchasing to ensure Production Suppliers provide the appropriate amount of service parts based on service part release strategy.
• Coordinate the return of key parts replaced in the field for root cause analysis and production fixes.
• Train, coach, and develop employees to exceed customer expectations and foster a culture of Serviceability within Engineering & Design.
• Identify, define, and promote emerging product and service issues to appropriate channels for closed-loop problem resolution.
• Develop service procedures for technicians to successfully repair Rivian vehicles.
• Ensure that engineering field action repair recommendations can be correctly and repeatedly performed by service technicians.
• Support Field Action bulletins (safety, compliance, emission, customer satisfaction, service update).
• Study service procedures to determine required labor time for a technician to complete the repair.
• Identify and develop service tools to properly diagnose and repair vehicles.
• Provide input and expertise into the development of technical service training materials.
• Drive a culture of Prediction, Prevention, and Protection.

Qualifications

Education and Training :

Pay Disclosure

Salary Range for California Based Applicants : $107k - $142k (actual compensation will be determined based on experience, location, and other factors permitted by law).

Benefits Summary : Rivian provides robust medical / Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital / domestic partner status, age, military / veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

Candidate Data Privacy

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and / or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media / website, network / device, recruiting system usage / interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services.