Field Service Engineer, Injection Molding

From a pioneer to a market leader in the US-

Krauss Maffei celebrated its 185th anniversary in 2023. Since it's subsidiary began operating in the US in 1966, KMC has become one of the leading manufacturers of plastics processing machines on the North American market. KMC now very successfully supports numerous customers in the US - many of whom are long-standing - in all three technologies including injection molding machinery, reaction process machinery, and extrusion machinery, as well as integrated automation solutions.

Applicants should live in Southern CA and have ability to travel 80%+

Summary

Provide technical support and troubleshooting service to customers over the phone, virtually, and at their facilities to install, repair, and optimize KraussMaffei equipment.

Essential Responsibilities

• Systematically and efficiently analyze, troubleshoot, and restore function to KraussMaffei equipment.
• Commission KraussMaffei equipment and follow standard procedures to ensure customer satisfaction and successful handoff.
• Review work completed, costs, time, and additional work identified while on site with manager and customer as needed.
• Create thorough and detailed service reports that include description of visit, work completed, costs, time, and additional work identified.
• Conduct customer training relating to the operation and maintenance of KraussMaffei equipment and products.
• Lead and train less experienced service personnel as needed.
• Follow standardized procedures.
• Collect requisite information to create standardized procedures when opportunities are identified.

Behavioral Performance Expectations

Job Specific Competencies

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates primarily at KM customer's sites, although some technical support may be provided from the home office as directed by management. While performing the duties of this job, the employee is frequently exposed to moving mechanical parts and forklifts. The noise level in the work environment can be loud. While on site, field service engineers are required to adhere to customer requirements for identification, safety, PPE, and all GMP's.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Expected Hours of Work

This is an hourly, non-exempt, full-time position with standard working days / hours of Monday through Friday, 8am to 5pm with paid overtime as necessary to complete required tasks. Actual working hours may vary based on needs of customers.

Travel

Travel is significant, primarily in a multi-regional area and during the business day, although out-of-the-area and overnight travel is very frequent. Travel to the US, Germany or other international locations, while not likely, is possible for training / conferences. Approximate travel is 80%.

Required Education and Experience

Why work for KraussMaffei?

Krauss-Maffei Corporation is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.