Strategic Account Manager

We're seeking a passionate Strategic Account Manager to maximize client value and serve as the primary point of contact for a portfolio of school districts in an assigned territory. You'll oversee the relationships and strategize with our district partners to ensure both retention and growth, while delivering a delightful client experience.

KEY RESPONSIBILITIES

• Client Relationships : Establish trust and rapport with clients, demonstrating a deep understanding of district needs and initiatives
• Solution Optimization : Leverage insights to maximize potential of Lightspeed Systems' products for clients
• Oversee Account Planning : Lead planning meetings with key stakeholders and serve as a thought partner for clients
• Renewal and Growth Management : Anticipate needs, mitigate risk, and position accounts for expansion.
• Cross-Sell Solutions : Identify and close opportunities for expansion and cross-sell, tracking all stages of the sales process in the CRM
• Manage At Risk Relationships : Mitigate client cancelation requests and coordinate with necessary cross-functional teams to identify opportunities to save the renewal, resolve client issues, and help drive retention
• Performance Analysis : Evaluate client health, interpret data, forecast risk, renewal, and expansion within client portfolio
• Evaluate Client Health : Navigate, interpret, and leverage internal tools to measure and report on client experience, account health, product utilization, consumed content, and realization of value drivers
• Manage Escalations : Take corrective actions in a timely manner based on this visibility and make recommendations to help clients be more successful
• Data Accuracy : Maintain accurate data in the CRM, such as client contact information, licenses, pricing, and special agreements

ABOUT YOU

The following knowledge, experience, skills, abilities, and key behaviors are preferred or required to perform this job :

Note : This role will require travel for client meetings, industry events, and occasional team gatherings

At Lightspeed Systems, you'll be part of a dynamic team shaping the future of education technology. Join us in our mission to create safer and more effective digital learning environments for students worldwide.

ABOUT US

With more than 25 years of serving education, Lightspeed Systems delivers the most in-depth visibility and control to power exceptional schools where students are safe and engaged; technology is compliant and easily managed; and resources are secure and optimized. Purpose-built for school networks and devices, Lightspeed's cloud-managed solutions include the most effective web filtering, student safety monitoring, classroom management, device management, and data analytics software available. Headquartered in Austin, Texas, with a European office in London, UK, Lightspeed serves over 23 million students across 31,000 schools in 43 countries, utilizing 15 million devices. Learn more at www.lightspeedsystems.com.

We love our employees, and we show it. A sneak peek into our BENEFITS & PERKS include :

ABOUT OUR ATX HQ

If "work from where it makes sense" includes being onsite for you some or all the time, you will LOVE being at the ranch. Our uniquely Lightspeed (and totally Texas) corporate headquarters has everything Lightspeeders need to get the job done - and a whole lot more.

All within 31 sprawling acres of Live Oak trees that foster a natural habitat for local wildlife. It is not uncommon to be greeted daily by whitetail deer. (Maybe it wants to join your meeting?)

Lightspeed Systems is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, color religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, or other protected characteristic.