Director issues Management and Quality Control

Director Quality Control

At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners, we are able to provide options that make sense, getting customers behind the wheel of their car.

Every team member is integral to our success. Whether you're at a servicing center helping customers with their loans, in the field building relationships with auto dealers, or supporting the company from its corporate offices, you will enjoy a nurturing, invigorating and positive work environment.

We offer individually tailored compensation packages with competitive salary and benefits, plus training and development opportunities, team member recognition and awards, and so much more.

As an equal opportunity employer, we're committed to hiring talented people, including veterans and military family members, who share our commitment to deliver outstanding customer service where we value our people, performance and service by exhibiting a Culture of Excellence.

The Director Quality Control will manage areas within Operations Support which may include Dealer Review, Quality Testing, and / or Issues Management processes and monitor the execution of Exeter's Operations Support functions in order to proactively identify areas of business risk and opportunities for operational improvement. Responsibilities include : identifying and prioritizing areas for testing, managing the testing process and communicating findings to management while also managing the execution of corrective action plans to remediate findings. The Director may also partner in the management of Exeter's complaints resolution process and evaluate those complaints for trends and providing analysis to management.

Manage the Dealer Review, Quality Testing, and / or Issues Management processes and monitor the execution of Exeter's Operations Support functions.

Identify and prioritize areas for testing, managing the testing process from creation to implementation and communicating findings to management while also managing the execution of corrective action plans to remediate findings.

Identifies trends and risks to the business and clearly communicates findings and recommendations to management. Takes a lead role in creating policies and procedures specific to Quality Control.

Hires, trains, manages, and coordinates multiple direct and indirect team members to hit goals. Develops managers as well as individual contributors, including interviewing and acquiring top talent, creating schedules, conducting training, measuring job performance, addressing performance gaps, and conducting feedback sessions.

Maintain a comprehensive knowledge of internal operational business processes, policies and systems.

Other duties as assigned.

Qualifications - Education and Work Experience :

College degree or equivalent professional work experience.

Eight (8) plus years of experience in consumer finance with three (3) years supervisory / management experience.

A thorough understanding of loan originations and servicing processes and practices; industry knowledge and critical thinking skills that can be applied to solve day-to-day problems.

Knowledge of federal, state law and regulations applicable to auto finance preferred.

Excellent written communication skills; ability to interface with senior management and business groups at all levels of the organization preferred.

Ability to use appropriate analysis, judgment, and logic when solving issues, providing recommendations and making decisions.

Must possess sound judgment in gauging the severity of identified problems with high attention to detail; able to methodically review the execution of procedures to identify issues.

Proficient in Microsoft Word and Excel. Database skills preferred.

Able to effectively lead and develop managers and teams.