Services Manager

Services Manager

Reporting to the Regional Director for Onsite Services, you will lead a team to help Grainger become customers first choice for the products and services they need to keep their workplaces safe, efficient, and functioning. Leading the District efforts for KeepStock (Grainger's vendor managed inventory solution) engagements and onsite customer service activities. Build solid partnerships to facilitate success allowing Grainger to extend our reach into our customer's locations and provide superior service.

You will :

• Manage a team of 10 to 20 Onsite Service Representatives / Specialists who maintain inventory in customer accounts helping customers save time and money.
• Use Grainger network to collaborate within multiple teams to achieve results.
• Implement Leader Plan which includes assessing and prioritizing, coaching and teaching, hiring top talent.
• Promote great team member engagement, support team member development.
• Manage projects by allocating resources ensuring return on investment and profitability.
• Understand market conditions and trends and customer requirements to provide appropriate direction and guidance to the broader organization.
• Ensure the right solutions and resources are being offered / deployed to customers.
• Ensure excellent customer survey satisfaction levels.

You have :

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment. If you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.