Project Coordinator

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below Client runs through fifteen executive departments which carry out the day-to-day administration of the federal government. Popular departments like Agriculture and Rural Development, Civil Rights, Environment, Health and Human Services, Natural Resources, Secretary of State. This Client has opportunities in a number of career pathways, including, but not limited to, business and administrative support, education and human services, IT and computers, medical and healthcare, natural resources, law enforcement and public safety, skilled trades and more. With positions in over 18 state departments, your perfect career fit is waiting for you at the client. This client is an Equal Opportunity Employer.

Job Title: Project Coordinator

Location: Lansing, MI 48933
Duration: 10 Months
Job Type: Temporary Assignment
Work Type: Hybrid
Shift Timings: Mon - Fri (08:00 AM To 05:00 PM)

Job Description:

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This position is for a Project Coordinator to assist the Client Project Management Office supporting the Center for Shared Solutions Call Center Support division. This role, as part of the DTMB Enterprise Portfolio Management Office (EPMO), works closely with Project Managers and MiECC leadership in the successful delivery of Call Center Solutions.The candidate must be comfortable working in a fast paced, multi-project deployment environment supporting other Project Managers in a hybrid workforce (combination of on-site and remote work). Applicants should possess exceptional communication and follow up skills along with experience in formal IT project management practices.

Basic Duties Assist Project Managers with the Following

• Utilize the Client's Project Portfolio Management Tool (Clarity) to prepare project schedules, assign resources and manage budgets.
• Prepare information for presentations geared to various audiences ranging from executives, managers, and project team members.
• Accountable for monitoring, controlling, and communicating project progress by actively managing the cost, schedule, scope, resources, quality, and risks.
• Accountable and responsible for clear, timely, and accurate communications with stakeholders, particularly the project sponsors, project team members, and project managers.
• Responsible for providing leadership and fostering collaborative participation between the technical and business teams by obtaining consensus and gaining commitment.
• Responsible for working with the project team members to develop and maintain the following key SUITE Project Management Methodology (PMM) deliverables throughout the project lifecycle:
  • Project Charter
  • Project Schedule
  • Project Budget
  • Communication Plan
  • Project Status Report
  • Risk and Issue Management Plans
  • Change Requests
  • Project Closedown Summary
• Responsible for ensuring the project adheres to the SUITE PMM and System Engineering Methodology (SEM), including appropriate and timely transitions through the stages and phases of the project lifecycle.
• Responsible for facilitating and enforcing the Change Management process (Change Requests) when the project deviates from the approved scope, schedule, or budget.
• Responsible for ensuring all Change Requests have appropriate approval before action is taken or information is updated.
• Responsible for creating project Corrective Action Plans (CAP) when necessary for projects in yellow or red status.
• Responsible for understanding the project benefits and the impact of change requests to the benefits business cases.
• Responsible for ensuring related project artifacts are updated accordingly.

Preferred Qualifications

• Prior experience with Call Center Technologies and Call Center Support is preferred.
• Experience supporting IT Project Managers in enterprise environments.
• Knowledge of Project Portfolio Management (PPM) tools, preferably Clarity.
• Strong communication, coordination, stakeholder management, and organizational skills.

TekWissen Group is an equal opportunity employer supporting workforce diversity.