Talent.com
Serenity Mental Health Centers
Customer Service LeadSerenity Mental Health Centers • Scottsdale, AZ, US
Customer Service Lead

Customer Service Lead

Serenity Mental Health Centers • Scottsdale, AZ, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Customer Service Lead

Ready to Lead with Heart? Bring Your Customer Service Experience to a Purpose-Driven Team.

At Serenity, we’re building high-impact teams and transforming the way people experience well-being.

You Know How to Serve. We’ll Teach You How to Guide.

We’re not looking for industry-specific experience—we’re looking for impactful, service-minded leaders who can connect, inspire, and guide others. If you’re driven to help people and skilled at having meaningful conversations, we’ll provide the training and support you need.

The Role: Customer Service Lead

As a Customer Service Lead, you’ll help individuals take meaningful steps forward on their personal journeys. You’ll provide guidance, ensure they understand their options, and support them throughout the process. You’ll also lead by example, fostering a culture of trust and exceptional service within your team.

If you're ready to take your customer service leadership to a mission-driven role, this is your opportunity.

What You’ll Do

  • Build strong, supportive relationships with individuals beginning their journey
  • Educate and guide them to take the next steps toward their goals
  • Address concerns with patience and confidence, ensuring progress
  • Model excellent service and communication for your team
  • Be adaptable and step into other roles when needed to support the team

What You Need

  • High School Diploma or GED
  • 3+ years of full-time customer service experience (ideally in leadership roles)
  • Leadership experience or a natural ability to guide and motivate others
  • Excellent communication, problem-solving, and emotional intelligence skills
  • Ability to remain calm and effective under pressure
  • Experience in fast-paced, people-focused roles such as hospitality, call centers, coaching, caregiving, or tutoring is a strong plus

Why You’ll Love Working Here

  • Fulfillment – Make a real impact by helping others achieve their goals
  • Career Growth – We promote from within and offer plenty of room to advance
  • Competitive Pay
  • Excellent Benefits – 90% coverage for medical, dental, and vision
  • 401(k) – Invest in your future with us
  • Paid Time Off – 10 PTO days (15 after your first year) + 10 paid holidays for rest and renewal

Who We Are
We use advanced technology to improve well-being and offer hope when traditional approaches haven’t worked. Our people-first philosophy drives meaningful results, and we’re changing lives every day.

We are an Equal Opportunity Employer. If you’re qualified, we want you on our team. This position is contingent upon successful completion of a background check and drug screening upon hire.

Create a job alert for this search

Customer Service Lead • Scottsdale, AZ, US

Similar jobs

Remote Senior Communications Leader (Bay Area) - Ready to Pivot

elev8yourfreedomMaricopa, AZ, United States
Remote
Full-time

Tired of rigid Communications, PR, and Advertising roles that hold you back?Pivot into a remote opportunity that offers flexibility, autonomy, and uncapped growth.If you're a senior communications ... Show more

 • Promoted

Patient Service Representative (Remote, AZ Residents Only)

TEKsystemsMaricopa, AZ, US
Remote
Full-time

Location:* Fully Remote *(Must reside within 50 miles from Phoenix, AZ - will be required to pick up equipment in office)*.Schedule:* Monday-Friday, 5:00 AM-6:30 PM AZ - Must be available for any 8... Show more

 • Promoted

Walgreens - Customer Service Associate $16-$19/hr

WalgreensMaricopa, AZ, United States
Full-time +1

Walgreens is seeking Customer Service Associates to assist customers, operate cash registers, and support daily retail store operations.Customer Service Associates are responsible for greeting cust... Show more

Senior Account Associate- Commercial Insurance

Insurance Office of AmericaParadise Valley, AZ, US
Full-time

Title: Senior Account Associate - Commercial Lines.Remote/ Eastern and Central Time Zones Only.Please note: If this position is posted as either fully remote and/or hybrid, in accordance with compa... Show more

Guest Experience Lead (GEL)

McDonald'sMaricopa, AZ, United States
Full-time +1

I want to have fun, I like to be challenged, and I need a schedule that works for me.The Job for Me Get a job that fits your life, inspires your best, and moves you forward.Build your skills and b... Show more

 • Promoted

Leasing Consultant

Asset LivingMaricopa, AZ, US
Full-time +1

Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide.Founded in 1986, Asset Living has decades of experience delivering exceptional value ... Show more

Leadership Education Consultant (Remote) at THRIVE BEYOND DREAMS Phoenix, AZ

THRIVE BEYOND DREAMSMaricopa, AZ, United States
Remote
Full-time +1

Leadership Education Consultant (Remote) job at THRIVE BEYOND DREAMS.Are you a retired professional or a person exploring a career transition seeking a flexible and purpose-driven role that allows ... Show more

 • Promoted

Customer Service Representative

Gila River Business EnterprisesBapchule, AZ, United States
Part-time

LOCATION:2577 Casa Blanca Rd, Bapchule, AZ 85121 COMPENSATION:Starting at $15.DOE HOURS OF WORK:Part-Time, Hourly FLSA STATUS:Non-Exempt SUPERVISORY:No REPORTS TO:Store Manager Position Summary:Thi... Show more

 • Promoted

Virtual Benefits Rep (fully remote)

Global EliteMaricopa, AZ, United States
Remote
Full-time

Must be a US Resident and eligible to work legally in the US to be consideredOur company has moved to 100% virtual, work-from-home positions.This position allows you to earn an incredible living wi... Show more

 • Promoted

Dollar Tree - Sales Floor Associate - No Experience Required

Dollar treeMaricopa, AZ, United States
Full-time +1

Dollar Tree is seeking Sales Floor Associates to assist with stocking merchandise, organizing shelves, and supporting daily store operations.Sales Floor Associates are responsible for unloading del... Show more

Remote Bilingual (Spanish) Customer Service Account Representative

Dan Barracliff - State Farm AgencyParadise Valley, AZ, United States
Remote
Full-time

Bilingual (Spanish and English) Customer Service Account Representative.ONE YEAR of relevant industry experience (preferably State Farm).WORLD CLASS customer experiences by protecting customer rela... Show more

 • Promoted

Consumer Insights Analyst

Earn HausParadise Valley, Arizona, United States
Full-time +1

We are urgently seeking people interested in taking market research studies for well known brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Ear... Show more

 • Promoted

Team Member

Circle KParadise Valley, AZ, United States
Full-time

Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your car... Show more

 • Promoted

Customer Support Specialist - Remote

Recruit MonitorMaricopa, AZ, United States
Remote
Permanent

About the job Customer Support Specialist - RemoteOur experts are the only 100% association label extra perks business around the world.Along with a customer base that consists of over 40,000 assoc... Show more

 • Promoted

NetSuite Practice Lead

ConfidentialPhoenix, AZ, United States
Full-time

Rapid-growing provider of software development & systems configuration soloutions.Information Technology and Services.The NetSuite Practice Lead will be responsible for managing the department's cr... Show more

 • Promoted

Remote Work From Home Customer Service Representative Agent- Part Time Panelists Needed

ApexFocusGroupMaricopa, Arizona, United States
Remote
Full-time +1

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Customer service representative agent expe... Show more