Business Account Executive

Job Description

Our agents earn an hourly base pay of $18.00 along with lucrative commission and incentives for target hourly earnings of $24.

08 / hour or $50,085 annually. Our Top performers earn upwards of $63,000, plus incentives. You may also qualify for free internet, TV and phone services (restrictions do apply).

The Outbound Sales Representative is responsible for selling Spectrum Internet , Mobile, TV and Phone products to new customers and upselling existing Spectrum Residential customers via outbound calling in a call center environment.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Effectively sell Charter products and services to new and existing prospects.
• Consistently achieve a monthly sales quota by adding new lines of service (Primary Service Units; PSUs).
• Meet established activity targets and key performance indicators, including outbound calls per day, follow up calls, quotes sent, sales, and connects, etc.
• Handle all prospects with courtesy and professionalism; Establish and maintain a high level of prospect satisfaction in all interactions.
• Act as a product consultant when promoting, recommending and selling the value of Spectrum Residential products and services.
• Inform prospects of our product pricing model and Spectrum products competitive advantage compared to other service providers.
• Effectively balance new lead generation versus follow up efforts. Create a strong follow-up plan that will allow for greater efficiency and increased sales conversion rates.
• Ensure database information is accurate and complete.

Perform other duties as requested.

REQUIRED QUALIFICATIONS

Required Skills / Abilities and Knowledge

• Ability to read, write, speak and understand English
• Ability to communicate orally in a clear, concise and professional manner
• Ability to listen and interpret the needs of the prospect
• Ability to conduct a needs analysis (consultative approach), overcome objections, develop a strong sales pitch and effectively close sales
• Ability to show proper judgement and initiative
• Ability to pay close attention to detail
• Ability to respond quickly to changing business needs and prioritize and organize effectively even when volume and workload exceed expectations
• Ability to effectively use and multitask with a personal computer
• Ability to utilize job-specific software applications and other office equipment such as telephone / dialer, headset, copier, fax and calculator
• Ability to manage multiple prospects
• Must effectively work independently as well as with others
• Knowledge of commercial internet, video and data and telephone products and services
• Proficient in MS Office and related software applications

Required Education

High School Diploma / GED or equivalent

Required Related Work Experience and Number of Years

Call Center and / or Sales Experience 1+ years

WORKING CONDITIONS

• Office work environment where an employee may need to be seated for long periods of time while using a telephone headset and computer.
• Exposure to moderate noise levels.

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STM204 2024-30669 2024

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including : Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach.

When you join us, you’re joining a strong community of more than 101,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.

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