Senior Technical Success Manager

Job DescriptionJob Description

Snyk is the leader in secure AI software development, helping millions of developers develop fast and stay secure as AI transforms how software is built. Our AI- Developer Security Platform integrates seamlessly into development and security workflows, making it easy to find, fix, and prevent vulnerabilities — from code and dependencies to containers and cloud.

Our mission is to empower every developer to innovate securely in the AI era — boosting productivity while reducing business risk. We're not your average security company - we build Snyk on One Team, Care Deeply, Customer Centric, and Forward Thinking.

It's how we stay driven, supportive, and always one step ahead as AI reshapes our world.

Why this role?

We're looking for an empathetic, curious, and experienced professional to join our Customer Solutions Organization to help retain and grow Snyk's growing customer base. As a Senior Technical Success Manager (TSM), you'll help customers enable security within their Software Development Life Cycle (SDLC) and DevSecOps transformations through the adoption of the Snyk Platform. You'll become the trusted product advisor for our customers, identifying strategies that unlock business value and expand product adoption, resulting in increased customer satisfaction and loyalty. You'll play a key role in shaping how modern organizations build and secure software at scale and help drive our mission to embed security into every part of the AI- development lifecycle.

What You'll Do :

Orchestrate a complex onboarding program and effectively mobilize cross-functional resources to make a customer successful.

Act as a subject matter expert (SME) internally and externally and sit on Product Core teams representing the customers.

Build and foster trusted relationships with leaders from our customers' engineering and security organizations.

Explain the reasoning behind Snyk's best practices and outline the caveats both near and far of not adopting them.

Prepare and facilitate strategic customer interactions such as business review meetings and product feedback / roadmap reviews.

Advocate internally for the needs of your customers, working proactively with Sales, Product, and Support teams to identify expansion opportunities and mitigate risks.

Manage a QBR through storytelling backed with data.

What You Bring :

Experience in a customer-facing role, engaging with customer executives, technologists, and / or partners to solve business problems.

Expert awareness and experience in DevOps, including industry standards for development and AppSec workflows.

The ability to clearly articulate value and be seen as a trusted advisor.

Exceptional organization and time-management skills, with the ability to effectively manage competing priorities.

The ability to effectively manage a customer's expectations across multiple dimensions.

Great communication and collaboration skills to facilitate challenging discussions and handle objections.

Curiosity, initiative, and a bias for action.

It'd Be Awesome If You Also…

Have hands-on experience with AI / LLMs or modern security tools.

Can consult regarding industry standard workflows for development and AppSec.

Have a history of problem-solving and innovation developing technology programs.

Can build presentations that keep a meeting room awake .

We care deeply about the warm, inclusive environment we've created and we value – we welcome applications from those typically underrepresented in tech. If you like the sound of this role but are not totally sure whether you're the right person, do apply anyway!

About Snyk

Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work / life blend, we aim to support our employees along their entire journeys here at Snyk.

Benefits & Programs

Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role.

• Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development
• Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers
• Health benefits, employee assistance plans, and annual wellness allowance
• Country-specific life insurance, benefits, and retirement / pension programs, plus mobile phone and education allowances