Client Operations Support Professional

A company is looking for a Client Operations Support Professional - Application Administration.

Key Responsibilities

Administer and maintain contact center application platforms, including configuration and user management

Monitor system performance, identify issues, and coordinate vendor activities for upgrades and enhancements

Analyze application usage data to recommend improvements and ensure compliance with security requirements

Required Qualifications

2+ years of experience in a call center or contact center

Experience with workforce management systems and call recording tools

Bachelor's degree or 3+ years of equivalent experience

Experience troubleshooting common issues related to computer and phone systems

Familiarity with SQL databases and reporting tools is a plus