7512 Customer Experience Project Manager

Job Description

Job Description

Hybrid : SSF

Who We Are :

• Digital Experience is shaping the future of how the company connects with our patients and customers by harnessing the power of digital innovation and human-centered design.
• As healthcare evolves, we are bold in our approach – leveraging cutting edge AI, advanced digital engagement, end-to-end content management, and omnichannel technologies and operations to create seamless, personalized, and meaningful experiences for our patients and customers.
• The Customer Experience team represents the formal emergence of a human-centered design practice. As a new team, we pursue the integration of Design Thinking and other human-centered design methodologies in support of our evolving products, services, and employee offerings. This combined team, in collaboration with key partners, builds solutions to serve Marketing, Customer Engagement, Medical Affairs, Public Affairs & Access (“CMG”), and other patient- and customer-facing teams across CMG to shape and drive a seamless, consistent, meaningful, and compliant experience.

The Opportunity :

Key Accountabilities & Responsibilities :

This role will be responsible for supporting the development of the Human Centered Design practice at the Company and will be expected to develop strategies and operational decisions via customer experience insights to impact the following communities :

Minimum Candidate Qualifications and Experience :

Skills & Competencies :

Additional Desired Candidate Qualifications & Experience :

Working Conditions and Environment :

The hiring range for this position is $81 -$91 per hour. The base pay actually offered will take into account internal equity, and may also vary depending on candidate's geographic region, job-related knowledge, skills, and experience amongst other factors

Harvest Technical Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, Sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or any other federal, state, or local protected class.