Customer Success Executive

Overview

As a Customer Success Executive, you will be the primary contact for a portfolio of ApplicantStack customers. Your main goals will be to ensure customer satisfaction, drive product adoption, reduce churn, and grow existing account value through expansion and education. You'll serve as a product guide, strategic advisor, and advocate helping customers get the most out of their investment with us.

Key Responsibilities

• Develop trusted relationships with your portfolio of direct customers
• Guide clients through the customer journey post-sale from onboarding and training to expansion and renewal
• Assess growth opportunities by identifying additional features or modules that align with customer needs
• Conduct video product walkthroughs, demos, and feature education session webinars
• Manage inbound requests related to account support, best practices, or system optimization
• Proactively monitor customer health and usage signals, identifying at-risk accounts and creating retention strategies
• Collaborate cross-functionally with Product, Sales, Technical Support, and Onboarding to ensure seamless customer experiences
• Maintain accurate records in CRM (Salesforce) of customer interactions, insights, and action plans

What We're Looking For

Preferred but Not Required

Why Join Us

Seniority level

Employment type

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Location : Salt Lake City, UT

Salary : $90,000 - $100,000

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