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Help Desk Specialist (MacOS) On Site Cary, Raleigh, NC
Help Desk Specialist (MacOS) On Site Cary, Raleigh, NCRed Oak Technologies • Cary, NC, US
Help Desk Specialist (MacOS) On Site Cary, Raleigh, NC

Help Desk Specialist (MacOS) On Site Cary, Raleigh, NC

Red Oak Technologies • Cary, NC, US
7 days ago
Job type
  • Full-time
Job description

Helpdesk Analyst

Located onsite in Raleigh North, North Carolina ON SITE

MacOS troubleshooting experience REQUIRED.

Base pay range

$30.00 / yr - $35.00 / yr

Preferred Skills

  • Knowledge of ITIL standard methodologies such as the difference between Incident, Problem, and Change
  • Experience with ServiceNow ticketing system
  • Handling call escalations from Tier 1 to Tier 2
  • Various Shifts : Phone, email, and chat support

Minimum Requirements

  • Technical Support : 2+ years
  • Written Communication : 2-5 years
  • Mac OS X : 2-5 years
  • Time Management : 2-5 years
  • Communication Skill : 2-5 years
  • Problem Solving : 2-5 years
  • iOS : 2-5 years

    • Candidates must be able to work onsite at client, 5 days a week

    Seniority level

    Mid-Senior level

    Employment type

    Contract

    Job function

    Information Technology

    Industries

    Information Services and Technology, Information and Media

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    Help Desk Specialist • Cary, NC, US