Customer Service Representative

Job Description

Russell Tobin's client is hiring a Customer Service Representative in Maplewood, MN

Job Title : Customer Service Representative

Employment Type : Contract

Location : Onsite - Maplewood, MN 55144

Schedule : 7am - 6pm

Pay rate : $21-$23 / hr

Responsibilities :

• Serve as the primary liaison for customer inquiries, order management, and issue resolution.
• Process orders from entry through delivery, ensuring accuracy and timely follow-up.
• Provide updates on pricing, product information, inventory, shipping, and order status.
• Manage worklists, including raising internal tickets for order, product, or billing concerns.
• Communicate professionally via phone and written correspondence with internal teams and customers.
• Investigate and resolve non-routine or complex customer complaints using systematic problem-solving.
• Identify service gaps, analyze patterns, and contribute to process improvements.
• Support team operations through meeting participation, cross-functional collaboration, and occasional training of new staff.

Requirements :

Benefits that Russell Tobin offers :

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.