Technical Support Engineer

A company is looking for a Technical Support Engineer (APAC).

Key Responsibilities

Manage incoming support tickets, ensuring timely responses and prioritization

Provide empathetic solutions to customer inquiries and document software bugs or feature requests

Collaborate with team members to resolve complex issues and contribute to knowledge sharing

Required Qualifications

At least 2 years of experience in customer support or a similar role for technical products

Solid understanding of web application hosting and infrastructure

Proficiency in troubleshooting technologies such as Nginx, DNS, SSL, PHP, MySQL, and Redis

Familiarity with the Laravel framework and cloud computing concepts

Fluency in English; proficiency in additional languages is desirable