ENTRY LEVEL Customer Event Representative

At Ignited Principles, Inc., we are a dynamic firm dedicated to optimizing sales strategies and fostering leadership excellence for our clients, specifically within the telecommunications sector. We are committed to achieving peak performance and cultivating a culture of continuous professional growth. As we expand our Newington team to support the Frontier Communications - Retail campaign, we are seeking a motivated Customer Event Representative to join our high-performing group. Here, you will play a crucial role in ensuring Frontier Communications customer satisfaction and enhancing their overall experience while contributing to a collaborative, results-oriented environment where you are valued and your professional growth is a priority.

We seek a highly enthusiastic and results-oriented Customer Event Representative passionate about exceeding Frontier Communications customer expectations and expertly guiding them through a seamless and positive sales interaction. In this role, you will be instrumental in delivering outstanding event experiences in an effort to drive sales. This position offers a unique opportunity to grow your customer service and sales career within a premier organization dedicated to delivering outstanding experiences to our Frontier Communications customers in the Newington area.

Customer Event Representative Responsibilities :

• Act as a primary point of contact for Newington Frontier Communications customers at events, offering courteous and efficient customer service and sales support.
• Address Frontier Communications customer issues at events with empathy and efficiency to ensure satisfaction.
• Assist Frontier Communications customers at events with their service, offering accurate information and helping them choose products and services.
• Efficiently and accurately process Frontier Communications customer requests and transactions at events according to Ignited Principles, Inc.'s policies for timely resolution.
• Accurately record customer interactions, transactions, and feedback in the CRM system to maintain data integrity and contribute to a comprehensive understanding of Frontier Communications customer needs in Newington.
• Proactively follow up with Frontier Communications customers to ensure their issues are resolved, their needs are met, and they are satisfied with their overall experience, fostering long-term relationships and loyalty.
• Work with sales, operations, and technical support to ensure smooth customer interactions, solve complex problems, and represent customer needs for the Frontier Communications campaign.
• Identify Frontier Communications customer experience improvements, gather feedback, and help develop best practices and process improvements.