Client Advocate II

Job Description

Job Description

Are you passionate about creating opportunities for people to thrive?

Catholic Charities is the place for you!

SHELTER ADVOCATE II

Higher Ground - Minneapolis

The mission of Catholic Charities Twin Cities is to serve those most in need and to advocate for justice in the community.

Our programs for children, families, and adults serve more than 25,000 people every year. As the need for our services grows, Catholic Charities is working to adapt and respond with strategies that prevent poverty, meet basic needs in times of crisis, and create pathways to greater stability.

WHY YOU'LL LOVE WORKING HERE :

Join a mission-driven organization that pairs compassion with accountability and hope with action. At Catholic Charities, you’ll be part of a supportive team dedicated to creating opportunity and advocating for justice. We invest in our employees through training, mentorship, and opportunities for professional growth.

WAGE RANGE : $19.00-$21 / hour

JOB SUMMARY : Catholic Charities is seeking a dynamic and self-motivated individual who is compassionate, trauma-informed, and culturally aware to serve as a Shelter Advocate II at our Higher Ground - Minneapolis location.

Under general supervision, the Shelter Advocate provides direct support to individuals experiencing homelessness in a safe, low-barrier, housing-focused environment. Staff build positive relationships with clients, respond to immediate needs, connect clients to resources such as housing, employment, and healthcare, and intervene in crisis situations using trauma-informed and de-escalation practices. Staff ensure the facility remains safe, welcoming, and organized, while upholding program policies in a respectful and consistent manner.

ESSENTIAL FUNCTIONS :

Client Engagement & Support

• Provide compassionate, client-centered support by listening, problem-solving, and assisting with daily needs.
• Offer referrals and guidance related to housing, employment, benefits, recovery, and healthcare.
• Encourage clients toward next steps in their housing plan while respecting client choice and dignity.

Safety & Crisis Response

Operations & Documentation

Collaboration & Professional Development

Other duties as assigned

MINIMUM QUALIFICATIONS :

JOB CLASSIFICATION : Full-Time; Regular; Hourly; Non-Exempt

PHYSICAL REQUIREMENTS

CPR

Yes

Driving

No

Operating specialized machinery (additional assessment may be required)

No

Walking or standing >

2 hours / shift

Yes

Lifting up to 25lbs without assistance

Yes

Lifting up to 50lbs without assistance

No

Physically restraining clients

No

Catholic Charities is an equal opportunity employer.

Job Description Updated : 09 / 25 / 2024.

Please note this job description is not designed to cover or contain a comprehensive listing of all functions that are required of the employee for this job.