Business Development Specialist

Description

The Indiana Health Information Exchange (IHIE) is one of the nation’s largest health information exchange organizations. IHIE has been around for over a decade, with its roots dating back 30 years. As a not-for-profit HIE, we enable hospitals, physicians, laboratories, payers, and other health service providers to avoid redundancy and deliver faster, more efficient, higher quality healthcare to patients in Indiana. Today, by making information available to approximately 50,000 healthcare providers in Indiana and neighboring states, we deliver services that make a real difference in health and healthcare.

The Business Development team at IHIE is responsible for developing and implementing a comprehensive internal and external Business Development plan along with key leaders within IHIE that would increase revenues. We are seeking a business development team member to participate in the business development activities to increase the number of participating organizations at IHIE.

Summary :   The Business Development Specialist plays a key role in supporting IHIE’s growth strategy and customer engagement efforts. This position works closely with the Business Development team to ensure smooth execution of business operations, effective communication with customers, and alignment with IHIE’s broader organizational objectives.

The Specialist will be responsible for managing critical administrative functions such as contract routing, documentation, and internal coordination while also assisting with business development activities including proposal preparation, customer communications, and market research. This role offers an opportunity to build foundational experience in business development and healthcare technology, with a clear pathway for professional growth and expanded responsibility over time.

This is a hybrid position based in Indianapolis, Indiana, with a blend of in-office and remote work.

Job Function Risk Level 1 : General user access with incidental access to PHI and / or access to sensitive information

Essential Functions :

Essential functions include the following; other duties may be assigned.

• Manage select customer accounts and business development projects, maintaining strong relationships and identifying opportunities for expanded engagement.
• Participate in customer meetings and follow up on assigned action items.
• Assist with the preparation of proposals, pricing documents, presentations, and customer correspondence.
• Manage the routing, tracking, and filing of contracts and related documentation to ensure accuracy and timeliness.
• Participate in building IHIE's Business Development and Sales efforts to ensure company meets, and ideally exceeds, client and revenue goals set by senior management.
• Contribute to the efficiency and success of IHIE’s Business Development team by supporting / coordinating key operational functions.
• Contribute to the design and content of sales and marketing materials, such as presentations, case studies, and product overviews, that effectively communicate IHIE’s value proposition and support customer engagement and growth strategies.
• Maintain up-to-date records of business development activities, customer communications, and status updates in Salesforce.
• Support internal processes for onboarding new customers and implementing new services.
• Conduct basic market and customer research to inform outreach and strategy.

Requirements : IHIE Attributes :

Education :

Skills and Experience :

Preferred :

Benefits :

In exchange for your Business Development experience, we offer an excellent benefits package including medical / dental / vision, 401(k) matching, 20 days PTO your first year plus 9 company paid holidays, very casual work environment and dress code, and a dynamic, fun-loving company culture!

The Indiana Health Information Exchange (IHIE) has been around for over a decade, with its roots dating back 30 years. We have the largest and broadest participant community in the nation, and we are at the center of where digital health, payment reform and patient care intersect.

We enable hospitals, physicians, laboratories, payers, and other health service providers to avoid redundancy and deliver faster, more efficient, higher quality healthcare to patients in Indiana. Today, by making information available to approximately 50,000 healthcare providers in Indiana and neighboring states, we deliver services that make a real difference in health and healthcare.