PARTS COORDINATOR

Job Description

Job Description

Description :

Job Title : Parts Coordinator

Status : Non-Exempt

Reports To : Purchasing Manager

Location : Norcross, GA

Position Summary

The Part Coordinator is responsible for managing the acquisition, stocking, and distribution of service-related parts. This role supports service technicians by handling parts inquiries, coordinating with vendors, maintaining accurate inventory, and ensuring timely fulfillment of orders. The coordinator plays a key role in tracking deliveries, managing urgent requests, and contributing to the continuous improvement of the parts management process.

Key Responsibilities

• Handle spare parts inquiries, including identification, pricing, availability, and lead times.
• Process orders, coordinate with suppliers, and monitor logistics and deliveries.
• Act as the primary point of contact for service technicians regarding parts needs.
• Track deadlines, deliveries, and costs, while managing urgent or high-priority requests.
• Maintain accurate inventory records, ensuring parts are properly logged, tracked, and accounted for.
• Perform regular inventory cycle counts and participate in year-end inventory counts to ensure accuracy.
• Manage shipping and receiving parts and supplies.
• Place online orders with vendors using e-automate and vendor systems.
• Take phone orders from service technicians, acquire items, and process billing.
• Maintain parts lists, purchasing information, and reference materials.
• Support process improvements within the parts room and service department.
• Manage case requests in ServiceNow related to the Parts Room, ensuring timely responses and resolution.
• Monitor and respond to emails on behalf of the parts team, providing accurate and professional communication.

Requirements

Preferred Qualifications

Work Environment

Requirements :