Utilities Delivery Executive

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you'll do

The Utilities Delivery Executive (DE) is an experienced services delivery leader in the SAP ecosystem, providing project and program direction and oversight for one or more strategic accounts. In this billable role, the DE works closely with the customer, the Services Account Executive and other partners to ensure the overall success of the implementation of SAP solutions and is a significant contributor to a successful customer relationship. The DE is responsible for ensuring that effective Program Governance is established for each account and is the primary point person from delivery aligned to the customer executives throughout the services lifecycle, from sales support through implementation and post go-live. In addition to delivery support, the DE supports the positioning of additional SAP Services as needed for the success of the customer.

• Analyze and execute on strategic projects, building consensus among stakeholders, ensuring alignment of project tactics with corporate strategy and communicating project goals at a strategic level
• Manage overall services relationship between customer, partner and SAP during transformations
• Ensure that projects and programs are delivered on-time, within budget and with the highest levels of customer satisfaction
• Build credibility and trust with customers, cultivating strong relationships
• Provide mentorship by following a strong career framework that includes skills enhancement and career development planning
• Assist the SAP sales team in the closing of deals by defining the strategy and providing oversight and direction related to scope of services and viability of pursuits
• Identify and develop business opportunities; creates long term value plans with customer to achieve customer business objectives and expanding SAP services on the account
• Support administrative and cultural excellence by demonstrating behaviors consistent with our values-based culture: Customer Focus, Quality, Product Excellence, Integrity, Commitment, and Passion

What you bring

Required:

• 10+ years of SAP services delivery experience including services management experience, at least 8 of which have been in Utilities projects
• 8+ Years of program management and/or solution architect/leadership experience in 4+ SAP Software project lifecycles in the Utilities industry
• Superior project financials business acumen (forecasting, allocated revenue, etc.)
• Adept in large corporate organizational change management & strategies
• Bachelor's degree (or equivalent experience); Master’s degree preferred

Desired (may be omitted or edited):

• PMP Certification
• Major Systems Integrator experience (Director or Partner level or similar)
• Track record of achieving revenue and margin goals while managing multiple client projects of meaningful scope and duration
• Proven ability to build trusted relationships at the client executive level
• Ability to effectively manage and resolve client escalations
• Adaptability and flexibility to manage deadline pressure, ambiguity, and change
• Demonstrated leadership by example style in managing teams and clients
• Exceptional leadership, organizational and interpersonal skills; the ability to work well with people from different disciplines with varying degrees of technical experience; competence in clear concise and tactful communication with senior executive management, clients, peers and team members
• Excellent understanding of SAP solutions and of the consulting business processes and functions

Meet the Team

SAP Professional Services provides end to end project support to strategic customers. As Delivery Executive, you will partner with the customer account and all key stakeholders to ensure overall success of the implementation of SAP solutions.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.