Job Title : Remote Customer Service Representative
Max Pay Rate : $20 / hr
Work Mode : Remote
Class Start Date : 11 / 24 / 2025
Hours : 8 : 30am-5pm EST, Monday-Friday with a 1 hour Lunch
Note : Training is In-Person at Client office in Warwick, RI
Interview will be on camera.
About Axelon
Axelon is a leading provider of staffing solutions, dedicated to connecting talented professionals with rewarding opportunities. We pride ourselves on our commitment to excellence and our ability to meet the unique needs of both our clients and candidates.
Required Experience :
- 1-2 years call center experience
- 1-2 years of experience with Windows-based operating systems (Microsoft Office, Suite, etc.)
The role will include :
Customers calling to learn about their defined benefit annuity (group annuity contract)Customers calling for account maintenance (direct deposit changes / address changes)Customers reporting passing of a participantCustomers calling for assistance within claims processRole requires processing and strong ability to navigate Windows-based operating systems.Strong customer service focus is a must. Ability to convey complex topics to clientele. Work to remove roadblocks to customer requests & educate customers on the correct process for receiving information. Using advanced customer service skills to avoid escalations. Licensing is not required for the role. Warwick, Rhode Island location required.This is a customer service focused role requiring strong communication skills to clearly explain complex information and guide customers through proper procedures. You’ll also need to navigate multiple Windows-based systems efficiently while resolving issues and preventing escalations.Mandatory :
Training is on-site. Training is 5 weeks and then nesting is 2 weeks, so 7 total weeks in the office.Nesting and quality assessment will be on site.After successful completion of quality certification / assessment, the position will be remote from home office, with the exception of coming in once a month for mandatory in-office attendance.Agent experiencing system issues at home office will be required to travel to Warwick office until system issue / outage corrected.
Details :
The ability to attend training, nesting at client Warwick RI office. During nesting, must pass metrics before transitioning to remote.The ability to work from home includes the requirement that high-speed internet be used and must be connected to home router via ethernet cable. Hotspots not allowed.A quiet place to work that is secure and free of distractions. Work from home is not a substitute for childcare.Must be able to use video during interviews and training.Must have ability to work during the hours of operation of Monday-Friday, 8am to 9pm. Candidates must be flexible regarding shifts worked, which may change based on business needs.NO time off planned during training until end of nesting timeline (November 24, 2025, to January 30, 2026.)Schedules after training be determined using ranking system based on performance in training. Contractors will bid on offered schedules. Client’s schedules are created and offered to meet the needs of our customers. Closed Saturday and Sundays - ask for open availability Monday-Friday 8am-9pm 8 hr. shift with a 60-min lunch.
Equipment Coordination :
Contractors will have their equipment picked up on Day 1 of Training.The equipment to be supplied during this contact : Client laptop, docking station, 2 x monitors, keyboard, mouse & headset.AXEL01
