Courtyard Dallas DFW Airport North Grapevine - Front Desk Agent

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS / RESPONSIBILITIES

• Customer Service Excellence :  Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication :  Effectively convey information and ideas, and address guest inquiries and issues promptly.  Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving :  Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability :  Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills :  Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following :

PROPERTY INFORMATION :

Get more out of your stay at Courtyard by Marriott Dallas DFW Airport North / Grapevine. Our hotel near DFW Airport with a shuttle offers complimentary airport transportation, modern accommodations, and convenient on-site amenities. Recharge in our spacious hotel rooms and suites featuring plush Marriott bedding, TVs with premium channels, mini fridges, microwaves, and more. Stay productive with free Wi-Fi and in-room workspaces, and get your workout in at our fitness center or outdoor pool. Satisfy your appetite at the Bistro, our on-site restaurant with fresh breakfast and dinner options, Starbucks® coffee, and evening drinks. Explore nearby destinations, including Grapevine Mills Mall, LEGOLANDⓇ Discovery Center Dallas / Fort Worth, and Bass Pro Shops. Host conferences, meetings, and special occasions in our event spaces and wedding venues with catering services and AV equipment. Whether you're traveling for business or leisure, maintain your momentum at Courtyard Dallas DFW Airport North / Grapevine. At our hotel, we're committed to providing the best guest service in the area. But what really sets us apart is our team. When you join us, you'll find a supportive and collaborative work environment where you'll feel like part of a family. We celebrate our successes every month with team-building activities and events that bring us closer together. So, if you're looking for a place where you can grow, succeed, and belong, come join us!

Application deadline for Colorado positions :

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