Support Manager, Rental Technology, Resort Applicant Development

Job Summary

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you're ready to pursue your fullest potential, we want to get to know you! Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Specifications

Starting Wage : $103,596.30 - $140,119.44 Annual Bonus Employment Type : Year Round Shift Type : Full Time hours available Minimum Age : At least 18 years of age Housing Availability : No

Job Responsibilities

Model and promote our core valuesServe Others, Do Right, Drive Value, Do Good, Be Safe, Have Fun, and Be Inclusivein every aspect of your leadership and decision-making Ensure the reliability, performance, and efficiency of all systems through proactive monitoring, swift issue resolution, and continuous improvement. Develop a strong understanding of the business and partner with stakeholders to uncover impactful opportunities where technology can deliver meaningful value. Lead a multidisciplinary team of Developers, Business Analysts, and QA professionals, fostering a collaborative and high-performing environment. Support individual growth by understanding each team member's career aspirations and guiding them toward development opportunities that align with both personal goals and organizational needs. Establish a strong support model, using a blend of employee, nearshore and offshore talent being mindful of team engagement and work sustainability. Lead daily triage sessions, ensuring that high-priority issues are swiftly identified, accurately assessed, and resolved with speed and precision. Ensure all development work follows established SDLC processes and complies with relevant security and regulatory standards. Manage resource capacity, along with budgets forecasts and actuals with discipline.

Job Requirements

B.S. or M.S. in Computer Science, Engineering, MIS or related field required. 2+ years of software management experience, or leadership experience in software support teams. Ability to successfully resolve situations that are broadly defined, complex, diverse, and occasionally unprecedented. Excellent analytical and problem-solving skills. Effective communication and relationship-building skills across a variety of audiences.

Job Benefits

Ski / Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons MORE employee discounts on lodging, food, gear, and mountain shuttles 401(k) Retirement Plan Employee Assistance Program Excellent training and professional development Full Time roles are eligible for the above, plus : Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours) Free ski passes for dependents Critical Illness and Accident plans Vail Resorts offers a 'Hybrid' work environment where employees living within 50 miles of the Broomfield office work on-site Tuesday, Wednesday, Thursday and have flexibility to work off-site on Mondays and Fridays. Employees living outside of a commutable distance can work remotely from British Columbia, Washington D.C., and the 16 U.S. states

• in which we currently operate. This includes : California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming. Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and / or require in-person / in-office work or off-site work at any time in its sole discretion. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and / or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child / minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 511514 Reference Date : 09 / 11 / 2025 Job Code Function : Applications