Customer Support Team Lead

A company is looking for a Customer Support Team Lead to enhance customer satisfaction and team efficiency. Key Responsibilities Support T1 Managers by contributing to knowledge management and conducting peer mentorship Own complex T1 tickets and escalations, providing technical support through various channels Identify incidents and follow incident response protocols while collaborating with cross-functional teams Required Qualifications 3-5+ years of technical support experience in a fast-paced SaaS environment, with 1-2+ years in a senior role Experience supporting complex technical platforms managing data and scheduling High emotional intelligence and strong interpersonal skills Demonstrated patience and a solutions-oriented approach to conflict resolution Flexibility to work extended hours and provide on-call coverage as needed